Sales Floor Assistant - Northpark Mall
Primary Responsibilities
- Models and holds team accountable for delivering outstanding customer service.
- Actively listens to customer issues to resolve problems.
- Demonstrates WORTH behaviors consistently.
- PARTNERS WITH OTHER TEAM MEMBERS WHEN ADDITIONAL SUPPORT IS NEEDED.
- Door to Floor / Restock / RFID & Inventory
- Works with Merchandise Supervisor to plan upcoming merchandise placement plans.
- Contributes to merchandise receipt and reverse logistics processes.
- Aids in the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.).
- Aids in the Shoe on Display restocking process, including mismates and stockroom organization.
- Aids in the restock program to identify replenishment opportunities.
- SET / Visual / Environment
- Aids in the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance.
- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale.
- Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment.
- Aids in the execution of visual elements to support merchandising statements.
- Responsible for stockroom maintenance.
- Omnichannel (SVG 2-3 only)
- Aids in the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed.
- Aids in Buy Online Pick Up In Store and Ship from Store processes as needed.
- General Operations
- Aids in Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities.
- Aids in the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink.
- Performance Standards
- SUPPORTS COMPANY SHRINK AND SAFETY INITIATIVES.
- CONSISTENTLY MEETS ESTABLISHED PERFORMANCE STANDARDS FOR THE ROLE, INCLUDING (BUT NOT LIMITED TO) PRODUCT AND SERVICE SALES, CUSTOMER SERVICE, PROFIT, PRODUCTIVITY, AND ATTENDANCE.
- RESULTS - SOLVE PROBLEMS AND MAKE SMART DECISIONS THAT DRIVE SALES, PROFIT OR CUSTOMER SERVICE; EXECUTE YOUR WORK EFFICIENTLY AND EFFECTIVELY; INSPIRE STRONG PERFORMANCE IN YOURSELF AND OTHERS.
- OWNERSHIP - PROVIDE GREAT CUSTOMER SERVICE; COOPERATE AND BUILD POSITIVE, INCLUSIVE AND RESPECTFUL RELATIONSHIPS; TAKE ACCOUNTABILITY FOR YOUR ACTIONS AND OUTCOMES.
- INTENSITY - PROACTIVELY FIND WAYS TO IMPROVE THE CUSTOMER EXPERIENCE; SHOW THE CONFIDENCE AND COURAGE TO DO WHAT'S RIGHT; TAKE ACTION WITH ENERGY AND URGENCY.
- Customer service skills
- Problem-solving skills
- Inventory management
- Visual merchandising
- Merchandise handling
- Communication skills
- Teamwork
Core Competencies & Accomplishments
About the Role
The Sales Floor Assistant is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.
Requirements
High school diploma or equivalent required. Associate degree preferred. Previous retail experience preferred.
Qualifications
Ability to work flexible hours, including weekends and evenings. Must be able to lift up to 50 pounds. Must have valid driver’s license and reliable transportation.
Skills
Benefits
Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. Eligible for an associate discount on JCPenney merchandise. Paid holidays include eight holidays during the calendar year. Additional compensation for working on designated holidays.
Pay
USD $16.50/Hr - USD $20.63/Hr.