Sales Floor Supervisor - Eastland Mall

About the Role

As the Sales Floor Supervisor, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards, and execution. You will train and develop associates to execute sales-building programs.

Responsibilities

• Customer Service & Sales: Direct customer service and sales activities in-store; resolve customer issues and concerns. Model and hold the team accountable for outstanding customer service. Actively listen to customer issues to resolve problems. Maximize sales and service by ensuring staff is scheduled appropriately.
• Store Merchandise Standards: Manage merchandise standards through Put to Fixture, SET, and Visual process execution. Maintain high merchandise presentation standards, lead the team in planning and executing all merchandise and visual elements in the store, including pricing and signing. Promote the company merchandise strategy and identify local opportunities to drive sales. Oversee efficient and clean recovery standards for the sales floor and fitting room processes.
• Omnichannel: Train, mentor, and coach all associates on jcp.com processes and transaction procedures related to delivery and return of orders. Manage all Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup order processes within prescribed time periods. Monitor and share Omnichannel metrics and take action to resolve issues.
• Specialty Businesses: Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for specialty associate training and care/protection plans. Manage SET processes, monitor Productivity Standards Program processes, identify sell-through opportunities, and oversee proper execution of defective and return-to-vendor/warehouse activities to reduce shrink.
• Team Development: Teach, train, and coach associates. Partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Play an active role in training and development; coach in the moment and address performance issues.
• Performance Standards: Consistently meet established performance standards, including shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies

• Embraces a Growth Mindset: Propose and initiate actions on new ideas that improve products, stores, or practices. Listen to ideas and suggestions, apply them when appropriate, and champion new initiatives. Encourage others to stretch beyond current capabilities and see change as an opportunity to learn and grow.
• Thinks Critically: Demonstrate business and functional expertise; stay current with retail industry developments. Gather necessary information to understand problem scope, apply critical thinking to develop options, and use fact-based analysis to guide decision-making.
• Demonstrates Leadership: Foster teamwork, recognize accomplishments, and value differences in the workplace. Set high personal and team performance standards, lead by example, and motivate others. Give and receive constructive feedback, hold self and others accountable, and create a culture of development.
• Takes Accountability: Take responsibility for excellent customer experiences and deliver solutions that meet customer needs. Build relationships by considering others' perspectives and listening before drawing conclusions.
• Implements with Excellence: Develop and prioritize comprehensive, realistic, and effective short and long-range plans. Implement well-organized and efficient projects, seek feedback, and take action. Delegate work effectively and communicate plans and expectations.
• Drives Results: Act decisively and quickly with a sense of urgency. Establish aggressive goals, take appropriate risks, and strive for excellent results. Create a culture of continuous improvement.

Benefits

If eligible, we offer a competitive benefits package including:

• Medical, dental, and vision coverage
• Term life insurance
• Paid vacation and holidays*
• 401(k) with Company match
• Associate discount on JCPenney merchandise

*For paid holidays, associates eligible for paid vacation (MTO) receive eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday receive additional compensation.

About the Company

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate special occasions with style, quality, and value. JCPenney offers fashion, apparel, home, beauty, and jewelry from national and private brands, along with personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop—from jcp.com to more than 650 stores in the U.S. and Puerto Rico.

Pay

Pay Range: USD $19.00/Hr - USD $23.75/Hr.