Sales Floor Supervisor - Capital Mall

About the role

As the Sales Floor Supervisor, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.

Responsibilities

• Directs Customer Service and sales activities in store; resolves customer issues and concerns.
• Models and holds team accountable for outstanding customer service.
• Actively listens to customer issues to resolve problems.
• Maximizes sales and service by ensuring staff is scheduled appropriately.
• Manages merchandise standards through Put to Fixture, SET, and Visual process execution.
• Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.
• Trains, mentors and coaches all associates on jcp.com Pickup location processes and transaction procedures related to delivery and return of jcp.com orders.
• Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.
• Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Teaches, trains and coaches associates, and partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions.

Requirements

• Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Qualifications

To achieve success at JCPenney, a Sales Floor Supervisor possesses core competencies including: Embracing a Growth Mindset, Thinking Critically, Demonstrating Leadership, Taking Accountability, Implementing with Excellence, and Driving Results.

Skills

• Proposes and initiates actions on new ideas that improve our product, stores or practices.
• Champions new initiatives and motivates others to make improvements.
• Demonstrates business and functional expertise and stays current with developments in the retail industry.
• Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace.
• Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.

Benefits

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise.

Pay

Pay Range USD $24.25/Hr - USD $30.32/Hr.

Schedule

For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.