Sales Floor Lead (Lakeshore)

About the Role

Assist with day-to-day store operations and sales performance to meet or exceed budget while complying with company standards, policies, and procedures. Perform supervisory duties when assigned by the Store Manager or Sales Floor Manager, including during scheduled work hours.

Responsibilities

• Operate the cash register to process sales, payments, voids, returns, exchanges, and credits for merchandise.
• Ensure proper rotation of store merchandise and maintain adequate stock on the sales floor.
• Act as a positive role model for employees and trainees in all aspects of professional performance.
• Maintain a clean, safe, and hazard-free store environment, including vacuuming, mopping, dusting, and cleaning bathrooms.
• Create attractive displays and ensure presentable, personable personnel to uphold a positive public image of Goodwill.
• Observe and enforce personnel and safety policies and procedures, ensuring compliance by Store Floor Associates.
• Perform the job duties of Sales Floor Associates as needed.
• Work regularly scheduled shifts as assigned and ensure daily floor checks and monthly safety self-inspections are completed.
• Orient new hires within their first week of employment and document training.
• Assist the Store Manager in controlling the expense-to-revenue ratio monthly and annually.
• Train and mentor Sales Floor Associates and court-appointed community service workers as assigned.
• Supervise, discipline, and recommend discharge of sales associates to the Store Manager or Sales Floor Manager.
• Monitor and assist in receiving, pricing, and displaying store merchandise.
• Record and balance cash register receipts, make bank deposits, and record store transactions.
• Assist in preparing personnel and payroll records in a timely manner and complete other required paperwork accurately.
• Perform any other job-related duties as requested by management.

Skills and Abilities

• Assist in achieving or exceeding production goals monthly and annually, including implementing contingency plans if goals are not met.
• Interact professionally and productively with a diverse array of people.
• Market Goodwill and explain its mission to the general public.
• Establish and maintain effective working relationships with store and production personnel while motivating them to perform their best.
• Work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
• Perform repetitive hand movements for tasks such as buttoning, sorting, hanging, and zipping garments.
• Engage in prolonged standing, walking, and frequent bending, stooping, and stretching.
• Function effectively in a fast-paced work environment with occasional high-volume periods.

Requirements

• High School diploma or GED.
• 6 months of supervisory experience or a minimum of 90 days in the service industry.
• Ability to read, write, and communicate clearly in English.
• Prior work experience in the service industry preferred.
• Must successfully complete Retail training.

Working Conditions

• Frequent physical exertion and movement in conditioned indoor temperatures, with occasional exposure to outdoor temperatures and weather conditions.
• Alternate work schedule may include working at an attended donation center with no prior notice.