Sales Floor Dept Supervisor - Pro Services-Building Materials

About the role

As a Sales Floor Department Supervisor, you will deliver quality customer service while maintaining a clean, safe, and stocked store. You will provide resources and tools to support associates, assist with down stocking and area recovery, provide input into merchandising decisions, monitor use of store power equipment, coach employees on safe behaviors and lifting techniques, lead and enable a team to deliver the best customer experience, coach and train associates, delegate, follow up on daily tasks, manage performance, ensure adequate department coverage, handle customer-facing activities (greeting customers, clarifying needs, identifying solutions, closing sales), non-customer-facing activities (down stocking, inventory management, area recovery), and store safety (conducting safety walks, reporting hazards, understanding safety and lifting directions). You will work with leaders to identify approaches and behaviors that meet sales and service objectives, communicate best practices to inspire engaging, customer-focused behavior, supervise associates in other departments as needed, communicate upward to keep management informed of concerns, issues, praises, and morale, and may occasionally open or close the store or serve as manager-on-duty (MOD). Travel may be required occasionally to meetings, trainings, or to support neighboring stores/outlets.

Responsibilities

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Leading and enabling a team of associates to deliver the best possible customer experience in the store.
• Coaching and training associates.
• Delegating tasks.
• Following up on daily tasks.
• Managing performance.
• Ensuring adequate department coverage.
• Handling customer-facing activities (greeting customers, clarifying needs, identifying solutions, closing sales).
• Handling non-customer-facing activities (down stocking, inventory management, area recovery).
• Ensuring store safety (conducting safety walks, reporting hazards, understanding safety and lifting directions).
• Working with leaders to identify approaches and behaviors that best meet sales and service objectives, then communicating those best practices to the team.
• Supervising associates in other departments as needed to meet store demands.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Occasionally opening or closing the store or serving as manager-on-duty (MOD).
• Traveling occasionally to meetings, trainings, or to support neighboring stores/outlets.

Requirements

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by