Sales Floor Dept Supervisor - Pro Services-Building Materials

What You Will Do

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Leading and enabling a team of associates to deliver the best possible customer experience, including coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
• Handling customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
• Handling non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
• Conducting store safety activities (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
• Working with leaders to identify approaches and behaviors that best meet sales and service objectives, then communicating those best practices to the team to inspire engaging, customer-focused behavior and goal attainment.
• Supervising associates in other departments, as needed, requiring broad product knowledge and the ability to engage associates and customers across departments.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Occasionally opening or closing the store or serving as manager-on-duty (MOD).

What We're Looking For

• Generally scheduled 39 to 40 hours per week (hourly full time); more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast paced, dynamic retail environment.
• Experience in key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).