Sales Floor Dept Supervisor-Hardware/Tools
Lowe's Companies, Inc. · Asheville, NC · 1 mo ago
Customer Service$86/hrFull-time
We need to output HTML fragment with sections: About the role? Actually we need headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use for each heading. Only include sections when posting has real specific content.
We need to parse the job posting.
Content:
- "What You Will Do" includes description of responsibilities. So we can have a Responsibilities section with that content.
- "What We're Looking For" includes schedule (Hourly Full Time: generally scheduled 39 to 40 hours; more hours may be required...), physical ability, travel requirements. So we can have Schedule section (hours), maybe also Physical Requirements? Not a required heading but we could include under Requirements? There's no explicit heading for physical ability; but we can include under Requirements or Qualifications.
- Minimum Qualifications: list of qualifications.
- Preferred Qualifications: list.
- About Lowe's: company description.
- Starting rate of pay may vary... that's Pay info but vague: "Starting rate of pay may vary based on factors..." Not a specific number. According to rule: do NOT create Pay section unless posting actually states them. It states that rate may vary, but not a specific figure. That's vague; we should not create Pay section because it's not a concrete statement. The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Here schedule is stated: "Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week." That's specific enough for Schedule section.
Pay: "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." That's vague; we should not create Pay section.
Benefits: mention "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's a reference but not specific benefits. According to rule: do not create Benefits section unless posting actually states them. It only points to a link; not specific benefits. So we should not create Benefits section.
Thus sections: Responsibilities, Requirements (maybe combine Minimum Qualifications and Preferred Qualifications?), Qualifications? The instruction says we can use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to include.
We have content for Responsibilities (What You Will Do). We have schedule info. We have qualifications (minimum and preferred). We have About Lowe's (company overview). We could have About the role? Not needed; we have responsibilities.
We could have Requirements (maybe combine minimum qualifications). Qualifications (maybe preferred). Or we could have a single Qualifications section that includes both minimum and preferred. But we have headings for Requirements and Qualifications separate. We could put minimum under Requirements, preferred under Qualifications. That seems reasonable.
Also we have Skills? Not explicitly listed but could infer from qualifications: Experience using Microsoft Office Suite, ability to obtain sales related licensure, etc. Could be under Skills. But we have no explicit skills list; we could create Skills section using those items. However rule: only include section when posting has real, specific content for it. The posting does mention "Experience Using Microsoft Office Suite." That's a skill. Also "Ability to obtain sales related licensure or registration as may be required by law." That's a skill/qualification. Also "Experience working cross-functionally." etc. Those could be considered skills. But we already have Requirements and Qualifications sections; we could put skill-like items there. To avoid too many sections, we can combine.
Thus sections: Responsibilities, Requirements (minimum qualifications), Qualifications (preferred qualifications), Schedule, About Lowe's (maybe as About the role? Actually About Lowe's is company description; we could use About the role heading? But the instruction says use
for each heading. Only include sections when posting has real specific content.
We need to parse the job posting.
Content:
- "What You Will Do" includes description of responsibilities. So we can have a Responsibilities section with that content.
- "What We're Looking For" includes schedule (Hourly Full Time: generally scheduled 39 to 40 hours; more hours may be required...), physical ability, travel requirements. So we can have Schedule section (hours), maybe also Physical Requirements? Not a required heading but we could include under Requirements? There's no explicit heading for physical ability; but we can include under Requirements or Qualifications.
- Minimum Qualifications: list of qualifications.
- Preferred Qualifications: list.
- About Lowe's: company description.
- Starting rate of pay may vary... that's Pay info but vague: "Starting rate of pay may vary based on factors..." Not a specific number. According to rule: do NOT create Pay section unless posting actually states them. It states that rate may vary, but not a specific figure. That's vague; we should not create Pay section because it's not a concrete statement. The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Here schedule is stated: "Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week." That's specific enough for Schedule section.
Pay: "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." That's vague; we should not create Pay section.
Benefits: mention "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's a reference but not specific benefits. According to rule: do not create Benefits section unless posting actually states them. It only points to a link; not specific benefits. So we should not create Benefits section.
Thus sections: Responsibilities, Requirements (maybe combine Minimum Qualifications and Preferred Qualifications?), Qualifications? The instruction says we can use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to include.
We have content for Responsibilities (What You Will Do). We have schedule info. We have qualifications (minimum and preferred). We have About Lowe's (company overview). We could have About the role? Not needed; we have responsibilities.
We could have Requirements (maybe combine minimum qualifications). Qualifications (maybe preferred). Or we could have a single Qualifications section that includes both minimum and preferred. But we have headings for Requirements and Qualifications separate. We could put minimum under Requirements, preferred under Qualifications. That seems reasonable.
Also we have Skills? Not explicitly listed but could infer from qualifications: Experience using Microsoft Office Suite, ability to obtain sales related licensure, etc. Could be under Skills. But we have no explicit skills list; we could create Skills section using those items. However rule: only include section when posting has real, specific content for it. The posting does mention "Experience Using Microsoft Office Suite." That's a skill. Also "Ability to obtain sales related licensure or registration as may be required by law." That's a skill/qualification. Also "Experience working cross-functionally." etc. Those could be considered skills. But we already have Requirements and Qualifications sections; we could put skill-like items there. To avoid too many sections, we can combine.
Thus sections: Responsibilities, Requirements (minimum qualifications), Qualifications (preferred qualifications), Schedule, About Lowe's (maybe as About the role? Actually About Lowe's is company description; we could use About the role heading? But the instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). About the role is a heading; we could put the "What You Will Do" under About the role? But we already have Responsibilities. The example list includes About the role as a possible heading; we could use that for a summary of the role. However we have responsibilities detailed; we could put that under About the role. But we also have responsibilities list; maybe better to use Responsibilities heading for duties, and About the role for a brief overview. The posting starts with "What You Will Do All Lowe’s associates deliver quality customer service..." That's more of a summary of role. Then bullet-like sentences. Could treat that as About the role. Then Responsibilities could be more detailed list? But the posting doesn't have separate bullet list; it's all prose. To avoid duplication, we could use About the role for the initial paragraph, and Responsibilities for the detailed duties. However the instruction says prefer a few substantive sections over many thin ones. So maybe just one section for responsibilities/duties.
Thus we could have:
Responsibilities
with the paragraph(s) from "What You Will Do".
Requirements
with Minimum Qualifications.
Qualifications
with Preferred Qualifications.
Schedule
with schedule info.
About Lowe's
with company description.
We need to avoid repeating job title as heading; we are not.
We need to not include Job ID etc.
We need to remove boilerplate: EEO statement, navigation, etc. We'll exclude the equal opportunity employer paragraph and the link to benefits? Actually we may keep the link? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The EEO statement is boilerplate; remove it. The benefits link is not exactly boilerplate but it's a reference to benefits; we are not creating Benefits section, but we could keep the sentence? It's not duplicated; it's just a reference. However it's somewhat promotional; but not prohibited. Might keep it as part of About Lowe's? It's separate. Could include it in About Lowe's paragraph? It says "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's not about Lowe's company; it's about benefits. Since we are not making Benefits section, we could drop that sentence as it's not substantive content about the role. It's more of a pointer. I'd drop it.
Also remove the "Starting rate of pay may vary..." sentence as it's vague and we aren't making Pay section.
Now craft HTML.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from responsibilities, qualifications, schedule, about Lowe's.
Let's extract details.
Responsibilities paragraph:
"What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: Providing resources and tools to support those directly helping customers provide the best service. Assisting with down stocking and area recovery as well as providing input into merchandising decisions. Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD). Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets."
We need to keep all that.
Now Minimum Qualifications:
"High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment. 1 year of experience in customer service. 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor). Experience providing direction or supervision to teams (with or without direct report responsibility). Experience supporting or participating in the process of training, mentoring and developing associates. Experience working cross-functionally. Experience Using Microsoft Office Suite. Ability to obtain sales related licensure or registration as may be required by law."
Note: The first sentence seems ambiguous: "High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment." Probably means either HS diploma + 3 years retail OR 5 years retail (no diploma?). We'll keep as is.
Preferred Qualifications:
"3 years of retail customer service experience. 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor). Experience in a leadership role with direct report responsibility. Experience working in the home improvement retail sector. Experience working in a fast paced, dynamic retail environment. Experience in key carrying role with manager-on-duty responsibilities. Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)."
Schedule:
"Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week."
Also mention Travel Requirements? Already included in responsibilities paragraph; we could keep within responsibilities.
About Lowe's:
"Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com."
We should keep that.
Now produce HTML:
Responsibilities
Responsibilities
with the paragraph(s) from "What You Will Do".Requirements
with Minimum Qualifications.Qualifications
with Preferred Qualifications.Schedule
with schedule info.About Lowe's
with company description. We need to avoid repeating job title as heading; we are not. We need to not include Job ID etc. We need to remove boilerplate: EEO statement, navigation, etc. We'll exclude the equal opportunity employer paragraph and the link to benefits? Actually we may keep the link? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The EEO statement is boilerplate; remove it. The benefits link is not exactly boilerplate but it's a reference to benefits; we are not creating Benefits section, but we could keep the sentence? It's not duplicated; it's just a reference. However it's somewhat promotional; but not prohibited. Might keep it as part of About Lowe's? It's separate. Could include it in About Lowe's paragraph? It says "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's not about Lowe's company; it's about benefits. Since we are not making Benefits section, we could drop that sentence as it's not substantive content about the role. It's more of a pointer. I'd drop it. Also remove the "Starting rate of pay may vary..." sentence as it's vague and we aren't making Pay section. Now craft HTML. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from responsibilities, qualifications, schedule, about Lowe's. Let's extract details. Responsibilities paragraph: "What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: Providing resources and tools to support those directly helping customers provide the best service. Assisting with down stocking and area recovery as well as providing input into merchandising decisions. Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD). Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets." We need to keep all that. Now Minimum Qualifications: "High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment. 1 year of experience in customer service. 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor). Experience providing direction or supervision to teams (with or without direct report responsibility). Experience supporting or participating in the process of training, mentoring and developing associates. Experience working cross-functionally. Experience Using Microsoft Office Suite. Ability to obtain sales related licensure or registration as may be required by law." Note: The first sentence seems ambiguous: "High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment." Probably means either HS diploma + 3 years retail OR 5 years retail (no diploma?). We'll keep as is. Preferred Qualifications: "3 years of retail customer service experience. 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor). Experience in a leadership role with direct report responsibility. Experience working in the home improvement retail sector. Experience working in a fast paced, dynamic retail environment. Experience in key carrying role with manager-on-duty responsibilities. Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)." Schedule: "Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week." Also mention Travel Requirements? Already included in responsibilities paragraph; we could keep within responsibilities. About Lowe's: "Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." We should keep that. Now produce HTML:Responsibilities
... (the responsibilities paragraph)
Requirements
... (minimum qualifications)
Qualifications
... (preferred qualifications)
Schedule
... (schedule)
About Lowe's
... (company description)
Make sure no extra whitespace issues. Use proper escaping for any HTML special characters like &, <, >. The text includes "®" and "©"? It has "FORTUNE®". The ® is okay as is; but to be safe we can keep as is; it's not HTML special. Also includes