Sales Floor Dept Supervisor - Electrical - Plumbing
Lowe's Companies, Inc. · Weslaco, TX · 1 mo ago
Customer Service$86/hrFull-time
We need to output HTML fragment with sections only if real specific content. Need to extract sections: About the role? The posting includes "What You Will Do" (responsibilities), "What We're Looking For" (qualifications?), "Minimum Qualifications", "Preferred Qualifications", "About Lowe’s". Also schedule: "Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week." That's schedule info. Pay: "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." That's vague; we should not create Pay section unless posting actually states them. It says "Starting rate of pay may vary..." Not a specific rate, but it's still mention of pay. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state schedule (hours) and pay (vague). Should we include? It says "actual states them" - they do state schedule and mention pay varies. Probably we can include Schedule and Pay sections, but need to avoid filler like "commensurate with experience". Here it's "Starting rate of pay may vary based on factors..." That's not a specific number but it's still stating something about pay. I'd include Pay section with that sentence. Benefits: they link to benefits page but no detail; we should not create Benefits section unless posting actually states them. It only says "For information regarding our benefit programs and eligibility, please visit ..." That's not stating benefits; it's a referral. So omit Benefits.
We need headings: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map content.
We have responsibilities: "What You Will Do" includes many duties. Could be under Responsibilities.
We have qualifications: Minimum Qualifications and Preferred Qualifications. Could combine into Requirements or Qualifications. The instruction: Use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to use. Probably we can have:
-
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map content.
We have responsibilities: "What You Will Do" includes many duties. Could be under Responsibilities.
We have qualifications: Minimum Qualifications and Preferred Qualifications. Could combine into Requirements or Qualifications. The instruction: Use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to use. Probably we can have:
- About the role
maybe a brief intro? But we have "What You Will Do" which is responsibilities. Could treat that as Responsibilities.
- Responsibilities
with list.
- Qualifications
with Minimum and Preferred maybe as sublists? Could split into Minimum Qualifications and Preferred Qualifications as separate headings? But only allowed headings from list; we could use Requirements for minimum and Qualifications for preferred? Or combine.
Better: Use Requirements
for Minimum Qualifications, and Preferred Qualifications
is not in list but we could treat as Qualifications? The list includes Qualifications as a heading. So we could have:
- Qualifications
for Minimum Qualifications.
- Preferred Qualifications
not allowed; maybe we can incorporate preferred into Qualifications as separate list? But instruction: Use headings from list; we could still add other headings? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive? It says use for section headings (e.g. ...). Likely we should stick to those. So we can have sections: About the role, Responsibilities, Requirements, Qualifications, Pay, Schedule. Maybe also Skills? Not needed.
We need to avoid repeating job title as heading. Not needed.
We need to preserve all substantive information.
Let's extract:
About the role: Could be a brief description: "As a Sales Floor Department Supervisor, this means: ..." Actually that's part of responsibilities. Maybe About the role could be a summary: "The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store." That's from later. We'll put that in About the role.
Responsibilities: list of duties from "What You Will Do" and subsequent paragraphs.
Let's gather responsibilities bullet points:
- Providing resources and tools to support those directly helping customers provide the best service.
- Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
- Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
- Coaching and training associates.
- Delegating.
- Following-up on daily tasks.
- Managing performance.
- Ensuring adequate department coverage.
- Customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
- Non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
- Store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
- Working with leaders to identify approaches and behaviors that best meet sales and service objectives, then communicating those best practices to the team.
- Supervising associates in other departments as needed.
- Communicating upward to keep management informed of concerns, issues, praises, and morale.
- Occasionally opening or closing the store or serving as manager-on-duty (MOD).
- Travel: role does not require regular travel; may need to travel occasionally to meetings, trainings, or to support neighboring stores/outlets.
We need to keep all.
Now Requirements (Minimum Qualifications):
- High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
- 1 year of experience in customer service.
- 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
- Experience providing direction or supervision to teams (with or without direct report responsibility).
- Experience supporting or participating in the process of training, mentoring and developing associates.
- Experience working cross-functionally.
- Experience Using Microsoft Office Suite.
- Ability to obtain sales related licensure or registration as may be required by law.
Note: The "OR" is ambiguous: either HS diploma + 3 years OR 5 years experience. We'll keep as is.
Preferred Qualifications:
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
- Experience in a leadership role with direct report responsibility.
- Experience working in the home improvement retail sector.
- Experience working in a fast paced, dynamic retail environment.
- Experience in key carrying role with manager-on-duty responsibilities.
- Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).
Pay:
- Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Schedule:
- Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
- Requires morning, afternoon and evening availability any day of the week.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
We could also include physical ability under Schedule or maybe under Requirements? It's part of What We're Looking For. We'll put under Schedule as it's about hours and physical demands.
Now About Lowe’s: description.
We need to output only HTML fragment, no extra text.
Let's craft:
About the role
for section headings (e.g. ...). Likely we should stick to those. So we can have sections: About the role, Responsibilities, Requirements, Qualifications, Pay, Schedule. Maybe also Skills? Not needed.
We need to avoid repeating job title as heading. Not needed.
We need to preserve all substantive information.
Let's extract:
About the role: Could be a brief description: "As a Sales Floor Department Supervisor, this means: ..." Actually that's part of responsibilities. Maybe About the role could be a summary: "The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store." That's from later. We'll put that in About the role.
Responsibilities: list of duties from "What You Will Do" and subsequent paragraphs.
Let's gather responsibilities bullet points:
- Providing resources and tools to support those directly helping customers provide the best service.
- Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
- Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
- Coaching and training associates.
- Delegating.
- Following-up on daily tasks.
- Managing performance.
- Ensuring adequate department coverage.
- Customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
- Non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
- Store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
- Working with leaders to identify approaches and behaviors that best meet sales and service objectives, then communicating those best practices to the team.
- Supervising associates in other departments as needed.
- Communicating upward to keep management informed of concerns, issues, praises, and morale.
- Occasionally opening or closing the store or serving as manager-on-duty (MOD).
- Travel: role does not require regular travel; may need to travel occasionally to meetings, trainings, or to support neighboring stores/outlets.
We need to keep all.
Now Requirements (Minimum Qualifications):
- High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
- 1 year of experience in customer service.
- 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
- Experience providing direction or supervision to teams (with or without direct report responsibility).
- Experience supporting or participating in the process of training, mentoring and developing associates.
- Experience working cross-functionally.
- Experience Using Microsoft Office Suite.
- Ability to obtain sales related licensure or registration as may be required by law.
Note: The "OR" is ambiguous: either HS diploma + 3 years OR 5 years experience. We'll keep as is.
Preferred Qualifications:
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
- Experience in a leadership role with direct report responsibility.
- Experience working in the home improvement retail sector.
- Experience working in a fast paced, dynamic retail environment.
- Experience in key carrying role with manager-on-duty responsibilities.
- Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).
Pay:
- Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Schedule:
- Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
- Requires morning, afternoon and evening availability any day of the week.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
We could also include physical ability under Schedule or maybe under Requirements? It's part of What We're Looking For. We'll put under Schedule as it's about hours and physical demands.
Now About Lowe’s: description.
We need to output only HTML fragment, no extra text.
Let's craft:
About the role
The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
Responsibilities
- Providing resources and tools to support those directly helping customers provide the best service.
- Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
- Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
- Coaching and training associates.
- Delegating.
- Following-up on daily tasks.
- Managing performance.
- Ensuring adequate department coverage.
- Customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
- Non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
- Store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
- Working with leaders to identify approaches and behaviors that best meet sales and service objectives, then communicating those best practices to the team.
- Supervising associates in other departments as needed.
- Communicating upward to keep management informed of concerns, issues, praises, and morale.
- Occasionally opening or closing the store or serving as manager-on-duty (MOD).
- Travel: role does not require regular travel; may need to travel occasionally to meetings, trainings, or to support neighboring stores/outlets.
Requirements
- High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
- 1 year of experience in customer service.
- 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
- Experience providing direction or supervision to teams (with or without direct report responsibility).
- Experience supporting or participating in the process of training, mentoring and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales related licensure or registration as may be required by law.
Qualifications
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
- Experience in a leadership role with direct report responsibility.
- Experience working in the home improvement retail sector.
- Experience working in a fast paced, dynamic retail environment.
- Experience in a key carrying role with manager-on-duty responsibilities.
- Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).
Pay
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Schedule
- Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
- Requires morning, afternoon and evening availability any day of the week.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.