Sales Floor Dept Supervisor - Electrical - Plumbing

About the Role

As a Sales Floor Department Supervisor at Lowe's, you will lead and enable a team of associates to deliver the best possible customer experience in the store. This includes coaching, training, and delegating tasks to ensure excellent customer service, store cleanliness, safety, and product availability. You will also assist with merchandising decisions, monitor equipment usage, and ensure store safety protocols are followed. Occasionally, you may open or close the store or serve as manager-on-duty (MOD).

Responsibilities

• Provide resources and tools to support associates in delivering exceptional customer service.
• Assist with down stocking, area recovery, and merchandising decisions.
• Monitor and coach employees on safe equipment usage and lifting techniques.
• Lead customer-facing activities such as greeting customers, clarifying needs, and closing sales.
• Manage non-customer-facing tasks like inventory management and area recovery.
• Conduct safety walks, report hazards, and ensure compliance with safety protocols.
• Communicate best practices to inspire customer-focused behavior and goal attainment.
• Supervise associates in other departments as needed to meet store demands.
• Communicate upward to keep management informed of concerns, issues, praises, and morale.

Requirements

• Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on store needs.
• Availability required for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform tasks requiring prolonged standing, sitting, and lifting up to 25 pounds without assistance (may lift over 25 pounds with or without assistance).

Qualifications

• High School Diploma or equivalent and 3 years of retail experience OR 5 years of retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Proficiency in Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, developing the next generation of skilled trade experts, and providing disaster relief.