Sales Floor Associate - Hampshire Mall

Primary Responsibilities

• Greets and assists customers in finding products and delivering outstanding customer service.
• Partners with other team members when additional support is needed.
• Actively listens to customer issues in a calm and agreeable manner to resolve problems.
• Follows placement directions to effectively place set merchandise statements.
• Contributes to merchandise receipt and reverse logistics processes.
• Aids in the execution of inventory processes, including the Shoe on Display restocking process, mismates, and stockroom organization.
• Contributes to the restock program to identify replenishment opportunities.
• Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing.
• Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Helps oversee and maintain all fitting room and sales floor recovery processes.
• Contributes to the execution of visual elements to support merchandising statements.
• Responsible for stockroom maintenance.
• Affords assistance with the jcp.com process, including jcp.com orders and aged and undelivered orders/returns.
• Affords assistance with Buy Online Pick Up In Store and Ship from Store processes.
• Affords assistance with general operations, including Merchandise Transfer Out (MTO), Return to Vendor, and Return to Warehouse activities.
• Affords assistance with the Defective process execution to ensure integrity of inventory and prevent shrink.

Performance Standards

• Supports company shrink and safety initiatives.
• Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

Results

• Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and other.
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.
• Drive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change.

Work Experience

• 1-2 years of retail experience.

About JCPenney

• JCPenney is the shopping destination for diverse, working American families.
• The Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value.
• JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical.
• The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.
• In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range

USD $15.00/Hr -USD $18.75/Hr.