Sales Floor Assistant - Meadowbrook Mall

Primary Responsibilities

• Models and holds team accountable for delivering outstanding customer service.
• Actively listens to customer issues to resolve problems.
• Demonstrates WORTH behaviors consistently.
• Partners with other team members when additional support is needed.
• Works with Merchandise Supervisor to plan upcoming merchandise placement plans.
• Contributes to merchandise receipt and reverse logistics processes.
• Affords assistance with inventory processes such as cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, and the Shoe on Display restocking process.
• Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment.
• Contributes to the execution of visual elements to support merchandising statements.
• Responsible for stockroom maintenance.
• Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed.
• Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
• Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities.
• Affords assistance with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink.
• Participates in annual inventory processes.

Performance Standards

• Supports company shrink and safety initiatives.
• Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Results - Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership - Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

What You Get

• If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match.
• All associates are eligible for an associate discount on JCPenney merchandise.
• For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
• All store hourly associates scheduled to work on a designated holiday will receive additional compensation.
• *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

About JCPenney

• JCPenney is the shopping destination for diverse, working American families.
• The Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value.
• JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical.
• The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.
• In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
• Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Pay Range

USD $14.50/Hr -USD $18.13/Hr.