Sales Floor Assistant - Grand Central Mall

Primary Responsibilities

• Customer Service & Sales – Model and hold the team accountable for delivering outstanding customer service; actively listen to customer issues and resolve problems; demonstrate WORTH behaviors consistently; partner with other team members when additional support is needed.
• Door to Floor / Restock / RFID & Inventory – Work with the Merchandise Supervisor to plan upcoming merchandise placement; contribute to merchandise receipt and reverse‑logistics processes; assist with inventory processes such as cycle counts, system uploads, stock ledger, and RFID scans; support the Shoe on Display restocking process, including mismates and stockroom organization; identify replenishment opportunities.
• SET / Visual / Environment – Assist with SET processes by planning floor moves, placing graphics, and executing visual detailing according to company guidance; identify sell‑through opportunities and re‑merchandise the selling floor to increase rate of sale; help oversee and maintain fitting rooms and sales‑floor recovery to ensure a clean, organized store environment; contribute to visual elements that support merchandising statements; maintain stockroom cleanliness.
• Omnichannel (SVG 2‑3 only) – Assist with the jcp.com process, including order fulfillment, aged and undelivered orders/returns; support Buy Online Pick Up In Store and Ship from Store processes as needed.
• General Operations – Contribute to Merchandise Transfer Out (MTO), Return to Vendor, and Return to Warehouse activities; assist with the Defective MTO (DMTO) process to ensure proper, timely execution and prevent shrink; participate in annual inventory processes.
• Performance Standards – Support company shrink and safety initiatives; consistently meet established performance standards for product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Results – Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership – Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
• Intensity – Proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency.

Benefits

• Competitive benefits package including medical, dental, and vision coverage.
• Term life insurance.
• Paid vacation and paid holidays* (eligible associates receive eight paid holidays per calendar year; additional compensation for scheduled holiday work).
• 401(k) plan with company match.
• Associate discount on JCPenney merchandise.

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company's product assortment meets customers' everyday needs and helps them commemorate special occasions with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands, along with personal services such as salon, portrait, and optical. The company and its 50,000 associates worldwide serve customers wherever, whenever, and however they want to shop—from jcp.com to more than 650 stores across the U.S. and Puerto Rico. In 2022, JCPenney celebrated 120 years as an iconic American brand, continuing its legacy of connecting with customers through shopping and community engagement.

Pay

Pay Range: USD $13.50 per hour – USD $16.88 per hour.