Sales Floor Assistant - Gateway Mall

About the role

As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales-building programs.

Responsibilities

• Customer Service & Sales
  • Models and holds team accountable for delivering outstanding customer service.
  • Actively listens to customer issues to resolve problems.
  • Demonstrates WORTH behaviors consistently.
  • Partners with other team members when additional support is needed.
• Door to Floor / Restock / RFID & Inventory
  • Works with Merchandise Supervisor to plan upcoming merchandise placement plans.
  • Contributes to merchandise receipt and reverse logistics processes.
  • Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.).
  • Contributes to the Shoe on Display restocking process, including mismates and stockroom organization.
  • Contributes to the restock program to identify replenishment opportunities.
• SET / Visual / Environment
  • Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance.
  • Identifies sell-through opportunities and remerchandises the selling floor to increase rate of sale.
  • Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment.
  • Contributes to the execution of visual elements to support merchandising statements.
  • Responsible for stockroom maintenance.
• Omnichannel (SVG 2-3 only)
  • Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed.
  • Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
• General Operations
  • Contributes to Merchandise Transfer Out (MTO), Return to Vendor, and Return to Warehouse activities.
  • Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink.
  • Participates in annual inventory processes.
• Performance Standards
  • Supports company shrink and safety initiatives.
  • Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Qualifications

• Results – Solve problems and make smart decisions that drive sales, profit, or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership – Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
• Intensity – Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

Benefits

If eligible, we offer a competitive benefits package including:

• Medical, dental, and vision coverage
• Term life insurance
• Paid vacation and holidays*
• 401(k) with Company match
• Associate discount on JCPenney merchandise

*For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.

About the Company

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico.

Pay

Pay Range: USD $16.50/Hr - USD $20.63/Hr.