Sales Floor Assistant - Brea Mall

Primary Responsibilities

• Models and holds team accountable for delivering outstanding customer service.
• Actively listens to customer issues to resolve problems.
• Demonstrates WORTH behaviors consistently.
• Partners with other team members when additional support is needed.
• Works with Merchandise Supervisor to plan upcoming merchandise placement plans.
• Contributes to merchandise receipt and reverse logistics processes.
• Aids in inventory processes such as cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, and the Shoe on Display restocking process.
• Contributes to the restock program to identify replenishment opportunities.
• Assists with the execution of SET processes by planning floor moves, placing graphics, and executing visual detailing.
• Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment.
• Contributes to the execution of visual elements to support merchandising statements.
• Responsible for stockroom maintenance.
• Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed.
• Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
• Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities.
• Aids in the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink.
• Participates in annual inventory processes.

Performance Standards

• Solves problems and makes smart decisions that drive sales, profit or customer service.
• Executes work efficiently and effectively.
• Inspires strong performance in yourself and others.

Core Competencies & Accomplishments

• Results - Solves problems and makes smart decisions that drive sales, profit or customer service; executes your work efficiently and effectively; inspires strong performance in yourself and others.
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for your actions and outcomes.
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what's right; takes action with energy and urgency.

About JCPenney

• The shopping destination for diverse, working American families.
• Offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands.
• Provides personal services including salon, portrait and optical.
• Serves customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.
• In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range

USD $18.50/Hr - USD $23.13/Hr.