Sales Experience Manager

Key Responsibilities

• Lead business development for the boutique by creating and developing relationships through all client interactions.
• Drive sales and care service team to consistently achieve or exceed sales targets and KPIs.
• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy.
• Promote networking activities for the boutique team.
• Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met.
• Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided.
• Work with fellow Boutique Management, Regional, and corporate partners to ensure boutique success.
• Along with fellow Boutique Management—determine, communicate, and monitor individual and team KPIs.
• Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs.
• Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.).
• Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations in order to optimize controllable costs.
• Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development.
• Participate in the daily setup and breakdown of the boutique for opening and closing, as needed.

Team Development And Management

• Motivate and support the Boutique staff.
• Communicate strategic brand initiatives by regularly conducting team meetings. Ensure that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news.
• Perform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime management.
• Actively recruit and maintain a talent pipeline.
• Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan.
• Lead the performance management process through regularly scheduled individual meetings including biannual performance reviews.
• Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees.

Be a Maison Ambassador

• Hold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone.

We Offer

• United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range

Expected salary range: $100,000- $125,000. Please note, salaries will be negotiated based on relevant skills and experience.