Sales Executive Licensed - Marriott's Maui Ocean Club (Expected pay $66,637 - $304,225)

Job Summary

The Sales Executive Licensed Maui position pays a base wage of $16 per hour with production pay where the annual pay range (base wages + production pay) for the Marriott's Maui Ocean Club Worksite in 2024 was between $66,637 - $304,225.

Specific job duties

• Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).
• Cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner.
• Add to the success of the team by maintaining high standards and providing the best service.
• Communicate clearly with coworkers and guests, and follow the company's rules in all situations.

CANDIDATE PROFILE

• Educational and Experience Requirements:
• A High School Diploma or G.E.D. is preferred but not required.
• At least one year of timeshare sales experience within the last two years is required.
• Proficiency in English and computer skills, specifically in Microsoft programs including Outlook, Excel, and Teams, are preferred.
• An active and in-good-standing professional Real Estate License is required where mandated by law.
• Competencies and Personal Attributes:
• Dependability, Presentation, Positive Demeanor, Adaptability/Flexibility, Stress Tolerance, Integrity.
• Interpersonal Skills:
• Customer Service Orientation, Diversity Relations, Teamwork, Influence.
• Communication:
• Listening, English Language Proficiency, Applied Reading.
• Analysis Skills:
• Learning Job Specific Tasks, Giving Sales Presentations.
• Building and Maintaining Customer Base:
• Answer questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
• Follow up on referrals/leads from Owners.
• Fulfill requests from Owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
• Contact Owners to monitor satisfaction, make them aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Conducting and Managing Business Transactions:
• Assure complete and accurate processing of documents pertaining to sales.
• Review details of contracts with prospective owners and Owners once they decide on a purchase.
• Thoroughly review loan applications and financial documents with the customer and ensure completed properly.
• Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance, and ensure timeliness of closings.
• Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
• Complete the purchase summary worksheet at the end of each sale.
• Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade, and maximize all reload opportunities.
• Providing Service to Others:
• Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
• Other Daily Tasks & Expectations:
• Manage time effectively to punctually attend daily team meetings, training sessions, and guest/Owner appointments.
• Demonstrate bold persuasion skills and excellent phone communication skills.
• Understand and abide by state and federal regulations around all sales and/or marketing activity (i.e., Do Not Call Lists, State registrations, Exemptions, etc.).
• Physical Ability:
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.
• Work Schedules:
• Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.

Benefits

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.