Sales Engineer - US

Responsibilities

• Articulate our unique value proposition and technology differentiation.
• Demonstrate Kore.ai Platform features and pre-build Solution products.
• Whiteboard the solution and review architecture, performance, and scalability requirements.
• Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.
• Facilitate and drive use case workshops with prospective customers.
• Analyze conversational UX use cases for feasibility and value creation for the client.
• Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
• Work closely with product management to provide input and guidance for product roadmap and enhancements.
• Work closely with the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success.
• Develop and maintain relationships with prospect and customer technical contacts.
• Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.

Requirements

• MUST HAVE SKILLS: Minimum 5 years of experience in a client-facing sales engineer/presales/solution architect technical role required, Minimum 5 years of experience participating in the sales cycle at a technology company required, Technical experience preferably sales-engineering &/or web-development experience required, Strong technical acumen & ability to learn new patterns, spaces and domains quickly required, Ability to understand our client’s challenging business problems and frame up a crisp solution required, Experience with languages such as Python, Java, JavaScript, and Linux shell scripts required, Travel – must be willing to travel up to 50% and reside within an hour of a major airport required, Must currently reside on the west coast of US required.
• EXPERTISE: Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots/IVA, etc) required, Previous experience in RPA or Process Automation required, Previous experience in Generative AI or ML technologies preferably using LLM’s required.
• OTHER SKILLS: Confidence and strong presentation skills to drive large portions of long customer meetings, Strong customer presence, especially with senior client executives, Approachable and someone who loves to work a room and build relationships, A consultant mindset to identify and frame customer solutions, Proven track record selling enterprise ai deals, Exceptional listener, Strong verbal and written communication, Strong analytical and problem-solving capabilities, Highly organized, detail-oriented, and self-motivated, Able to thrive in a high-growth, fast-paced environment.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required.

Pay

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150,000 - $160,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.