Sales Engineer, SMB

About the role

A Sales Engineer to support our SMB Clients. In this role you will be at the nexus between our customers and our engineering, product, and design teams. You'll work cross-functionally in order to provide technical education, guidance, and support in a pre-sales capacity.

What You’ll Do

• Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions, and handle objections.
• Craft technical content to guide customers in implementing specific use cases or extending our solution.
• Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value.
• Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting, and guidance throughout the evaluation process.
• Provide guidance on integrating solutions into the customer's existing infrastructure.
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
• Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth.
• Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing.

What You'll Bring

• Prior technical experience in roles like Software Development, TAM, Solutions Architect, Product Support, etc
• Hands-on experience working in customer facing roles.
• Ability to multitask and efficiently handle multiple competing priorities, delegating when necessary while being highly organized, detail oriented, and demonstrating excellent time management skills.
• Empathetic mindset for the customer and a commitment to delving deep into the challenges they present or experience.
• Ability to work cross-functionally and contribute directly to Sales, Product and Engineering teams.
• Ability and desire to learn new tools and technologies.
• Familiarity with web APIs, SDKs, and other technical frameworks is a plus.
• Must be able to read/write basic scripts in languages Python, JS, or Golang.
• Knowledge of common source control managers such as gitlab or bitbucket.

Nice to Haves

• CS degree or equivalent industry experience.
• Experience with open source, vulnerability management / SCA
• Hands on experience working with medium to large customers up to 1000 employees.
• Relevant security domain experience and familiarity with vulnerability management SEA tools.
• Experience with AI and Large Language Models (LLM)

Benefits

Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites

At Socket, We Pursue Excellence

• Moves with urgency and focus
• Think rigorously
• Value alternative perspectives and have constructive discussions
• Trust and amplify
• Feel a strong sense of ownership
• Are customer obsessed