Sales Engineer, Cognigy

About the role

As part of the Presales team, you will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value.

Responsibilities

• Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement.
• Tell compelling stories. Deliver customized, high-impact demos and presentations that don't just show product features they paint a vision of what exceptional customer experience looks like.
• Respond to RFIs and RFPs. Craft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand out.
• Drive POVs. Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity.
• Stay sharp on the competitive landscape. Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms.
• Upskill others. Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI

Requirements

• 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales
• 7+ years of consulting or customer engagement experience
• 5+ years of contact center experience, with deep familiarity of the CCaaS landscape
• Proven track record delivering best-in-class solutions with strong work examples

Technical Skills

• Strong JavaScript programming and scripting skills
• Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms
• Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions
• Experience with enterprise SaaS architecture, APIs, and integrations
• Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools
• Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions

Business & Communication Skills

• Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes
• Analytically minded with excellent problem-solving, presentation, and storytelling skills
• Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them
• Skilled at managing multiple priorities and deliverables across concurrent client engagements

Nice to Have

• Bachelor's degree in a related technology field; MBA preferred
• Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms

Pay

TBD

Schedule

TBD

Benefits

TBD