Sales Engineer

Vapi Overview

Vapi is a platform for deploying voice agents that can listen, adapt, and resolve issues in real-time. With 1 billion calls processed and 1 million developers, Vapi has grown significantly, serving customers like Amazon Ring, ServiceTitan, New York Life, and the Fortune 500.

Why We’re Hiring

This role is for a Solutions Architect who will be shaping how Vapi sells to enterprise customers. They will work closely with Account Executives, build customer-specific demos, and handle technical objections.

Responsibilities

• Learn Vapi’s product, customer use cases, sales motion, and common technical objections within 30 days.
• Shadow enterprise calls and understand Vapi’s voice-agent architecture.
• Own technical discovery and demos for active enterprise deals after 60 days.
• Partner with Account Executives on account strategy, build customer-specific demos, and design POCs.
• Answer technical questions clearly and honestly during demos.
• Lead the technical side of enterprise deals from first call through close and go-live after 90 days.
• Create reusable artifacts for the team, document integration patterns and common objections, and feed product gaps back to engineering and product.

About the Candidate

The ideal candidate has 4+ years of experience in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar. They should be able to write code to build integrations, read API responses, and debug issues without immediately involving an engineer. Experience with voice, telephony, or contact center infrastructure is preferred.

How We Work

• Build something worthy of love: Craft matters at Vapi.
• Commit and follow through: Finish what you start and build trust by being reliable.
• Why not today?: The fastest path to customer value usually wins.
• Seek raw input: Go directly to customers, data, and teammates instead of relying on summaries or assumptions.
• It’s our problem: Operate as one team, sharing credit and supporting each other.
• Be direct and kind: Give feedback clearly, respectfully, and without delay.

Why Vapi

Vapi aims to build the human interface for every business and offers a generational impact. The company is owned by its founders, has a supportive culture, and is backed by tier-1 investors like YC, KP seed, and Bessemer.

What We Offer

• Real stake: Competitive salary and excellent equity ownership.
• Comprehensive health coverage: Medical, dental, and vision plans.
• Team love: Hang out together and have quarterly off-sites.
• Flexible time off: Take what you need.
• Additional perks: Catered meals, transportation, gym, and a $10k annual L&D budget.