Sales Engineer
Vapi Overview
Vapi is a platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. It has served over 1 billion calls to customers including Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and many more, from YC startups to Fortune 500 companies. Vapi recently raised a $50M Series B led by Peak XV Partners, bringing the total raised to $72M.
Why We’re Hiring
This role is one of our first Solutions Architect hires, designed to shape how we sell, demo, document, and bring enterprise customers live. The Solutions Architect will learn Vapi’s product, customer use cases, sales motion, and common technical objections, shadow enterprise calls, and build fluency across telephony, LLM orchestration, integrations, and contact center workflows.
What You’ll Do
30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
90 Day: Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integration patterns and common objections, and feed repeated product gaps back to engineering and product.
Who You Are
You have 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
You can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
You’re comfortable speaking with both engineers and executives, and you adjust the level of detail without dumbing things down.
You’re energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.
How We Work
Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through - We finish what we start and build trust by being people others can count on.
Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind - We give feedback clearly, respectfully, and without delay.
Why Vapi
Generational impact: Build the human interface for every business.
Ownership culture: 70% of the company are previous founders.
Tier-1 Investors: YC, KP seed, Bessemer Series A.
What We Offer
Real stake: We offer a competitive salary and excellent equity ownership.
Comprehensive health coverage: medical, dental, and vision plans.
Team love: We love hanging out, and we do quarterly off-sites.
Flexible time off: take what you need.
More: catered meals, transportation, gym, and a $10k annual L&D budget.