Sales Engineer

Position Overview

Key Responsibilities

Qualifications

Department and Contact Information

The Sales Engineer position is instrumental in ensuring the seamless implementation of our internet services for our valued clients after the initial design phase. The role involves building strong client relationships, understanding unique internet requirements, and delivering tailored solutions that meet and exceed expectations.

• Build and maintain strong relationships with clients, understanding their unique internet requirements.
• Collaborate with the sales team to gather client feedback and preferences.
• Conduct client meetings and presentations to explain our internet solutions and implementation processes.

• Possess a deep understanding of our internet products and services, including small business internet, commercial business internet, and internet transport technologies.
• Stay up-to-date with industry trends and emerging technologies in the ISP sector.
• Work closely with the sales team to translate client needs into technical solutions.
• Create customized internet solution designs that align with client requirements and budget constraints.
• Collaborate with the engineering team to ensure the proposed solutions are technically feasible and cost-effective.
• Lead the implementation phase of internet services, including fiber and wireless technologies and internet transport using fiber optics and wireless communications.
• Cookordination with project managers and field technicians to ensure timely and successful installations.
• Troubleshoot technical issues and provide on-site support as needed.
• Maintain accurate and detailed documentation of project plans, configurations, and client communications.
• Generate regular reports on project progress and key performance indicators.

Qualifications

• Bachelor's degree in Telecommunications, Electrical Engineering, or a related field.
• Proven experience in sales engineering or technical sales roles within the ISP or telecommunications industry.
• Strong understanding of internet technologies, including fiber optics and wireless communications.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Problem-solving skills and the ability to troubleshoot technical issues.
• Project management experience is a plus.
• Experience with Vetro fiber mapping and Hubspot preferred.

The Sales Engineer position is exempt and reports to the Senior Sales Engineer.