Sales Engineer

This is a remote position, but the candidate must reside in the United States.

About the role

The Sales Engineer is an early-career presales professional who supports the sales team by assisting with technical discovery, demonstrations, and proof-of-concept activities. The SE I works closely with senior Sales Engineers and Account Managers to learn consultative selling skills, develop technical expertise, and gain hands-on experience with Sunbird’s solutions and customer use cases. This role is focused on building foundational SE skills, understanding customer environments, and contributing to presales engagements under guidance and mentorship.

Responsibilities

• Assist with customer demonstrations of Sunbird’s solutions for small to midsize clients, helping prepare demo environments, datasets, and scenarios aligned to customer use cases
• Support proof-of-concept (POC) activities for small to midsize clients by helping execute defined POC plans, tracking progress, and assisting with customer questions
• Serve as a technical support resource to the sales/ISR team, responding to technical questions with guidance and escalating complex topics as needed
• Support and maintain demo labs and environments, ensuring presales assets and demo materials—including systems, slides, documentation, and reference content—are current, clean, and ready for customer engagements
• Assist with technical RFP responses by gathering information, drafting sections, and coordinating with internal teams
• Update and maintain CRM records (currently HubSpot), ensuring accurate tracking of POCs, demos, and technical engagements
• Contribute to building and maintaining the Sales Engineering documentation repository, including demo guides, discovery templates, use-case narratives, POC playbooks, and internal best practices to support consistent, high-quality customer engagements

Requirements

• 1–3 years of experience in a technical, IT, or customer-facing role (presales experience a plus)
• Foundational understanding of data center operations, DCIM, IT infrastructure, or related technologies
• Strong desire to develop consultative selling and customer-facing skills
• Ability to communicate technical concepts clearly with guidance and preparation
• Strong organizational skills and willingness to learn in a fast-paced sales environment
• Comfortable working collaboratively with sales, SEs, and cross-functional teams
• Product certification, engineering degree, or equivalent technical background preferred
• Exceptional communication skills and fluency in English required; additional languages a plus
• Willingness to travel up to 15–20% as needed