Sales Engineer

About the role

We are looking for a Sales Engineer who combines strong technical problem solving skills with customer/partner-facing relationship management and operational leadership.

This is a highly autonomous, impact-driven role with the opportunity to influence technical decisions, shape engagement models, and continuously improve our production standards.

What you will do

• Technical Account Management & Partner Ownership
• Own merchant technical discoveries (Sales Eng), technical deployment, and execution for both one-to-one and scaled partner engagements
• Support Enterprise and Strategic Sales Engineering in pre-sales technical conversations
• Ensure smooth integration and expansion of new technology solutions
• Technical Operations & Escalation Management
• Handle complex escalated technical requests from internal teams and high-visibility customers
• Diagnose, troubleshoot, and resolve production issues with urgency and empathy
• Perform configuration changes, deployments, and product expansions
• Establish clear scope, documentation, and ETA expectations for technical engagements
• Develop workarounds and scalable solutions when standard paths do not exist
• Product & Engineering Collaboration
• Partner closely with Product, Engineering, Operations, and Customer Success teams
• Collect and document partner feedback and prioritize feature requests
• Contribute to improving product reliability and market offering
• Influence technical decisions and propose innovative solutions
• Process & Automation Improvement
• Identify gaps and inefficiencies in tools, workflows, and engagement models
• Develop automation tools and scripts to increase efficiency
• Improve internal production standards and documentation
• Manage and prioritize support tickets to ensure timely resolution

What we are looking for

• Experience
• 3 to 5 years of customer-facing technical support, technical operations, or technical account management experience
• Experience managing technical projects or coordinating implementations
• Experience working with POS systems, restaurant technology, or delivery platforms is highly preferred
• Experience working in production systems in cloud environments such as GCP or AWS
• Technical Skills
• Strong technical troubleshooting and root cause analysis skills
• Strong knowledge of SQL
• Familiar with at least one language, JS or Python preferred
• Familiarity with APIs and high-level software architecture concepts
• Experience with monitoring tools and production systems
• Experience with JIRA or similar project management tools is a plus
• Core Competencies
• Strong ownership mentality and bias for action
• Ability to manage complex escalations calmly and effectively
• Detail-oriented and highly organized
• Ability to thrive in fast-moving and ambiguous environments
• Excellent cross-functional collaboration skills
• Proactive mindset focused on process improvement and operational excellence

Why join us

• Demand for online food delivery is growing really fast!
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

Add’l Incentive Compensation

Individuals can earn an estimated annual incentive compensation range of $50,000 when meeting performance expectations. Actual incentive compensation varies based on individual sales performance and targets.

Benefits Summary (USA Full-Time Exempt Employees)

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies:
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave