Sales Engineer

Responsibilities

• Prepare and deliver general sales and project specific presentations.
• Assess equipment needs on projects with existing equipment and on new projects, along with customer needs; then determine system requirements and deliver recommendations.
• Develop, present, and record training courses for both corporate and field trainings, as well as online distribution, for internal and external customers.
• Provide “voice of customer” to product management, engineering, and development.
• Prepare cost estimates and site configurations using blueprints, plans, and related customer documents and consulting with other professional and technical personnel.
• Drive improvements by analyzing cost-benefit ratios of equipment, supplies, or software applications in the customer’s environment.
• Gain customer acceptance by developing potential cost reductions, revenue enhancement and operational improvements.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
• Identify short and long term strategies to address changes in the marketplace and technologies.
• Investigate customer and product issues and recommend solutions.
• Work with marketing to create technical content for advertising campaigns and the website.
• Create and maintain pre-sales engineering documentation and factory pre-configuration documentation.
• Support project installations remotely or on site.
• Provide post visit summary with action items to management; and enter appropriate information in CRM.
• Communicate troubleshooting discoveries to support department.

Qualifications

• Bachelor’s degree or equivalent industry experience in engineering or Technical Support.
• Minimum 5 years engineering / Technical Support experience, preferably in a technology discipline.
• Minimum 3 years “Business to Business” support experience.
• Ability to travel 40-50% including overnight and including some weekends and occasionally on short notice.
• Proficient with Microsoft Office core products (Outlook, Excel, Word, PowerPoint); and thorough understanding of networking.