Sales Engineer

Sales Engineer

About the role

Luma Health is dedicated to making healthcare accessible and efficient. We build technology solutions to streamline patient care and communication.

Responsibilities

• Inspire confidence in Luma Customers and Prospects by creating emotional resonance & “Aha” Moments in the sales process
• Persuade & Present the art of possible
• Create the “spark”, be the change agent in deals by recommending winning solutions
• Demonstrate with confidence, leverage empathy to create confidence during deal cycle
• Built personal rapport buyers at all levels
• Have confidence to challenge the status quo & de-position competitors
• Engage with healthcare organizations to understand their technical requirements and challenges
• Provide technical guidance and support to the sales team in understanding and addressing customer needs
• Conduct product demonstrations and presentations to showcase the value proposition of our solutions
• Aid in the development of customized solutions tailored to meet the unique requirements of healthcare clients
• Collaborate with the product development team to ensure seamless integration of our solutions with existing healthcare systems
• Work closely with the sales, marketing, and product development teams to ensure a cohesive and effective go-to-market strategy
• Collaborate with key stakeholders to gather feedback and continuously improve our offerings

Requirements

• 5+ years of experience as a Sales Engineer in healthcare technology
• In-depth knowledge of one or more major EHR systems (Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks, MEDITECH) including integration architecture, not just workflow familiarity
• Proven experience with patient access and engagement workflows including scheduling, intake, referral management, and patient communication platforms
• Solid understanding of Revenue Cycle Management concepts including eligibility verification, prior authorization, referral workflows, and billing processes
• Comfortable discussing API and integration concepts such as HL7, FHIR, and webhooks with both technical and non-technical audiences
• Experience responding to RFPs and RFIs independently
• Strong discovery skills with the ability to map current-state workflows and connect pain points to product value
• Excellent presentation and demo delivery skills across clinical, operational, and IT stakeholders
• Actively uses AI tools to drive personal productivity and find efficiencies in day-to-day work

Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Previous experience in a startup or high-growth SaaS environment preferred
• Familiarity with AI-powered voice and messaging products, workflow automation tools, and patient engagement platforms with the ability to demo and position these solutions within complex healthcare organizations is a plus

Skills

• Technical proficiency with EHR systems
• Strong communication and presentation skills
• Ability to work collaboratively with cross-functional teams
• Experience with healthcare technology and workflows
• Knowledge of AI and integration concepts

Benefits

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs
• Work Life Balance
• Flexible Time Off
• Wellness Programs
• Discounted Perks
• 401(k) and Company Equity

Pay

Depending on your work location, the target annual salary for this position can range from $120,000 to $140,000 USD.

Schedule

Full-time schedule is offered.