SALES ENGINEER

About the role

The primary function of this role at ListenUp is to facilitate and streamline the process of handling client project opportunities from inception to the execution phase, ensuring ListenUp delivers a great client project and experience. The Sales Engineer works closely with Sales Consultants, Account Managers, Branch Managers, and technical staff at all levels to coordinate the initial sales and design phases of a project. The role focuses on using resources wisely, providing technical and general leadership to sales representatives, and ensuring the team consistently produces the best and most reliable project designs for clients.

Responsibilities

Project Needs Assessment

• Ensures sales consultants of all levels have the tools and support to extract appropriate client needs for projects of various size, scope, and complexity.
• Reviews and directs design solutions in a timely and organized manner through proper channels.
• Determines and coordinates the appropriate resources and actions for various project levels.
• Follows up to ensure all opportunities are being handled appropriately.
• Coordinates and manages the project discovery process, including joining sales consultants for walkthroughs and meetings to review plans.
• Assists with regular communication of technical information to the sales team to ensure the correct, approved, and current mix of products and solutions are being specified.
• Helps set and communicate client expectations regarding their project and user experience.

Project System Design

• Assesses and documents the required level of design and support for incoming projects.
• Manages, communicates, and documents design hand-offs to a Project Manager, Category Specialist, and/or Lead Engineer.
• Produces detailed design documents including line drawings, rack layouts, and pre-wire schematics to assist in proper execution of projects.
• Maintains minimum design standards and information provided for non-contract installation requests alongside the Branch Manager.
• Ensures non-contract workflow is followed and provides schedule coordination per branch needs.

Project Management

• Documents the sales engineering process for records using currently approved software solutions.
• Communicates all necessary information to Project Managers to ensure project execution excellence.
• Assigns design responsibilities to Project Managers and Category Specialists while maintaining oversight of that process and managing its completion.

Miscellaneous

• Assists with the oversight and use of CRM, quotation, and point of sale software.
• Works with Branch Manager to address issues arising from design, communication, and processes.
• Works with Branch Manager to address issues with technical competency of the sales team.
• Works with Branch Manager to identify client and salesperson alignment based on client project.

Requirements

Skills

• Discerning through communication needs of clients and the appropriate solutions to offer.
• Ability to lead and support the sale, design, and planning of technological solutions.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Problem-solving, troubleshooting, and creative thinking.
• Deep understanding of Google Suite and proposal software.
• Strong written and verbal communication skills.
• Ability to delegate areas of detail to appropriate technical personnel.

Experience & Education

• Extensive knowledge of control system solutions such as Control4, Savant, Crestron, and Lutron.
• Multiple years of experience with design, installation, integration, programming, and support of home technology systems hardware, software, and technical infrastructure.
• Work experience with reading and markup of construction plans.
• Proficiency with design tools such as Bluebeam, Visio, and/or AutoCAD.
• Familiarity with large technology projects and low voltage integrations.
• Solid understanding of home network and control configurations, as well as the ability to design those aspects of a project.
• High School Diploma or Equivalent; college coursework preferred.

Certifications

• Required: CEDIA or InfoComm certifications and/or coursework in audio/visual systems installation.
• Required: Technical certification for networking and/or applicable control systems (Control4, Savant, Crestron, Lutron).
• Preferred: Design certifications for networking and/or applicable integration systems (Control4, Savant, Crestron, Lutron).

Physical Requirements

• Occasional lifting up to 50 lbs.
• Occasional carrying up to 50 lbs.
• Standing, 8+ hours a day.
• Walking, 8+ hours a day.
• Sitting, 8+ hours a day.