Sales Engineer

EyeQ Monitoring is a leading provider of advanced, AI-powered surveillance and security solutions serving industries such as automotive, commercial real estate, retail, multi-family residential, industrial, and cannabis. The company delivers proactive video monitoring and a comprehensive suite of services, including Intrusion Response, Virtual Patrols, Virtual Security Checks, Virtual Security Escort, Virtual Concierge, and Visitor Management. EyeQ’s highly sophisticated Security Operations Center (SOC) is staffed by security experts, many with military and law enforcement backgrounds, who provide 24/7 monitoring and rapid response to potential threats. By leveraging AI and analytics, EyeQ reduces reliance on traditional on-site security guards and offers clients cost-effective, scalable protection.

About the role

This is a full-time, on-site Sales Engineer role based in Atlanta, GA. The Sales Engineer will collaborate closely with the sales team to design and present technical solutions that align with client security needs across multiple industries. Day-to-day responsibilities include supporting customer demonstrations, preparing proposals and system configurations, and explaining EyeQ’s AI-driven surveillance capabilities in a clear, accessible manner. The role involves working with prospective and existing clients to gather requirements, answer technical questions, and provide pre- and post-sales technical support. The Sales Engineer will also coordinate with operations and product teams to ensure successful solution deployment and ongoing customer satisfaction.

Responsibilities

• Collaborate with the sales team to design and present technical solutions tailored to client security needs.
• Support customer demonstrations and prepare proposals and system configurations.
• Explain EyeQ’s AI-driven surveillance capabilities clearly to non-technical audiences.
• Gather client requirements, answer technical questions, and provide pre- and post-sales technical support.
• Coordinate with operations and product teams to ensure successful solution deployment and customer satisfaction.

Qualifications

• Strong Sales Engineering skills, including solution design, technical presentations, and collaboration with sales teams.
• Solid Technical Support capabilities, such as troubleshooting, system configuration, and understanding of AI/video surveillance technologies.
• Excellent Communication skills, including clear oral and written communication, active listening, and the ability to explain complex concepts to non-technical audiences.
• Demonstrated Sales skills, including opportunity qualification, consultative selling, and contributing to proposal development.
• Strong Customer Service skills, including responsiveness, relationship management, and a client-focused mindset.
• Relevant experience in security, physical security systems, networking, or SaaS-based platforms is highly beneficial.
• Bachelor’s degree in engineering, information technology, or a related field, or equivalent practical experience is preferred.
• Ability to work on-site in Atlanta, GA, travel to client locations as needed, and collaborate effectively in a fast-paced, team-oriented environment.