Sales Engineer
About the role
The Technical Inside Sales Representative serves as the primary contact for technically complex customer needs, including product specifications, technical quotations, order support, and return coordination. This role requires a strong technical understanding of the company’s product lines, the ability to provide guidance on product selection and configuration, and clear, professional communication with customers, Sales, Applications Engineering, Operations, and Accounting. The Technical Inside Sales Representative ensures customer requirements are accurately translated into quotes and orders, and works closely with internal teams to support successful order fulfillment and customer satisfaction. Located at Unit Process Company, Everett, WA, a division of Bray International.
Responsibilities
- Serve as a primary point of contact for customers seeking technical product information, quotes, or support.
- Respond to inbound calls, emails, and other customer inquiries promptly and professionally.
- Assist customers in identifying their technical needs and provide suitable solutions.
- Maintain and develop customer relationships to ensure repeat business and satisfaction.
- Prepare and send accurate quotations based on customer specifications, pricing, and delivery requirements.
- Ensure quotes align with current pricing models and guidelines.
- Track technical orders from inception through delivery, handling customer requests for modifications, status updates, or cancellations.
- Provide technical assistance to customers