Sales Engineer

Summary

As a Sales Engineer, you will be responsible for engaging with dealers, customers, addressing inquiries, and providing exceptional customer service. Your proactive approach to customer/dealer outreach and your technical proficiency will be key in driving sales and ensuring customer satisfaction. You will be expected to professionally handle internal and customer-related issues, which may involve collaboration with other departments.

Requirements

• Customer Engagement
  • Initiate and maintain regular contact with dealers and customers to understand their needs and preferences
  • Serve as the primary point of contact for inquiries, providing timely and accurate information about our high-performance auto parts
  • Build and maintain strong relationships with customers, fostering loyalty and trust
• Technical Support
  • Utilize your technical expertise to address customer questions and concerns about product features, compatibility, and performance
  • Provide guidance and recommendations to customers to help them select the right products for their specific needs
  • Collaborate with team members to resolve complex technical issues and ensure customer satisfaction
• Sales Outreach
  • Proactively reach out to potential customers/dealers to introduce our products and services, highlighting their unique features and benefits
  • Identify and pursue new sales opportunities within existing customer/dealer accounts
  • Develop and execute sales strategies to achieve sales targets and maximize revenue
• Software Utilization
  • Utilize Outlook for effective communication, collaboration, and document management
  • Use of Magento for managing customer accounts, processing orders, and tracking sales activities
  • Utilize SAP for order management, inventory tracking, and reporting to ensure efficient operations
• Any other tasks deemed necessary by your supervisor.

Required Skills/Abilities

• Proven experience in sales, preferably in the automotive industry or related field
• Strong technical aptitude with a deep understanding of high-performance auto parts
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams
• Proactive attitude with a strong drive to succeed and exceed sales targets
• Proficiency in Outlook, Magento, and SAP
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organizational and time management skills, with the ability to prioritize tasks effectively

Benefits

• 401k with company match
• Paid time off (PTO) and sick time
• Medical, dental, and vision insurance
• Employee discount