Sales Enablement Manager ( Healthcare )

Location: 124 East 14th Street, Suite 1100, New York New York

About the role

The Manager, Business Support leads complex projects and initiatives, partners with mid- to senior-level leaders, and provides strategic, data-driven guidance while coaching and developing others across the team. The role requires strong leadership and project management capability, the ability to influence and anticipate business partner needs, and the judgment to connect day-to-day work to broader line-of-business and KeyCorp strategy. Within Consumer Healthcare, this role leads business enablement execution supporting Business Development and Partnerships. The manager translates business priorities into scalable processes, templates, tools, content, reporting and operating routines that improve team effectiveness and support growth across new and existing partner relationships.

Responsibilities

• Leads complex projects and initiatives from planning through implementation; prioritizes multiple workstreams, manages dependencies and delivers against tight deadlines.
• Proactively identifies and solves business problems using data, business knowledge, critical thinking and sound judgment.
• Leads business partner interactions, drives for results and provides recommendations aligned with business priorities and longer-term strategy.
• Reviews deliverables and coaches others on approach, analysis, communication and work product; may have direct reports.
• Proactively guides the work of others, serves as a mentor and integrates activities across the immediate team and cross-functional partners.
• Demonstrates executive presence, contributes an informed point of view and holds self and others accountable for commitments and outcomes.
• Builds effective relationships with mid- to senior-level leaders and is recognized as a collaborative and trusted business partner.
• Anticipates business partner needs, sees the bigger picture and advises leaders on practical solutions, risks, tradeoffs and opportunities.
• Leads the development and execution of business enablement strategies supporting Business Development and Partnerships, including go-to-market planning, partner activation and team readiness.
• Develops and governs reusable templates, playbooks, pitch materials, presentations, communications, training resources and other tools that enable consistent execution.
• Leads the creation of clear, compelling and compliant materials that support new business efforts and existing partner relationships, coordinating reviews with Marketing, Legal, Risk, Compliance and other partners as needed.
• Establishes scalable intake, prioritization, workflow, content-management and project-management practices that improve efficiency, transparency and accountability.
• Uses reporting, dashboards and performance insights to monitor adoption, execution and outcomes; translates findings into recommendations for leaders and teams.
• Synthesizes business, partner, customer and market insights into thought leadership, executive-ready recommendations and practical guidance for internal teams.
• Lead change management for go-to-market strategies, new product launches, and process updates.
• Promotes a strong risk and control environment through appropriate documentation, approvals, disclosures, issue escalation and adherence to policies and procedures.
• Performs other duties as assigned; duties, responsibilities and activities may change, or new ones may be assigned, at any time with or without notice.
• Complies with all KeyBank policies and procedures, including acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Qualifications

Education: Bachelor’s degree preferred, or equivalent relevant experience required. Master’s degree preferred.

Work Experience: 7+ years of experience in B2B sales, and partnership marketing, ideally in finance, healthcare, HR tech, or employee benefits. Experience in business support, enablement, program management, marketing, partner activation and sales strategies, customer acquisition programs. Excellent leadership and communication skills. Experience leading the work