Sales Director, NYC Fifth Avenue

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. SALES DIRECTOR - CARTIER, MANSION Key Responsibilities Achieve and/or exceed Sales Plans and lead business development initiatives Drive sales team to consistently achieve or exceed sales targetsMaximize business opportunities by creating synergies and efficiency throughout the entire boutique across all floorsResponsible for defining and implementing the business development strategy for High Jewelry in partnership with the HJ sales managerCollaborate with all Corporate Departments (i.e. visual merchandising, merchandising, marketing, etc.) and communicate to Executives to leverage business analysis and opportunitiesDevelop a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategyPartner with the Regional Client Engagement Director and the Boutique Client Engagement Director to implement Clienteling strategies to improve new client acquisition and loyal client retentionActively promote networking activities including client events Manage and develop team Motivate and support the overall sales staff, including a team of managers and sales associatesCommunicate strategic brand focuses to management teamRegularly conduct team meetings, ensuring that staff is aware of the targets and client experience best practicesEnsure that administrative and HR tasks (including but not limited to scheduling, payroll and overtime management) are being managed by the Managers on a regular basisActively recruit and maintain talent pipelinePartner with the Boutique Director and other Managers in order to elaborate and implement the coaching and training strategy for the sales teamLead the performance management process through regularly scheduled individual meetings with the Managers including biannual performance reviewAssess potential and propose development opportunities in partnership with boutique management, HR and Career CommitteesResponsible for creating a positive and united work environment amongst all staff Ensure Exceptional Client Experience And Develop Client Relationships Partner with Boutique Managers to ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalismPartner with Managers and High Jewelry team to ensure development of long term client relationships resulting in increased business opportunitiesModel luxury experience behavior and maintain a regular presence on the floor Operational support Support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costsPartner with Operations Manager and Service Salon Manager to ensure fluidity of operationsDaily set up and break down of boutique for opening/closing, as needed Knowledge and compliance Possess deep understanding and knowledge of brand and full range of all products and services to convey Cartier heritage and valuesPromote the implementation of new technology based service toolsUnderstand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)Possess a full understanding of the relevant marketplace and client demographic Brand Ambassador Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand EDUCATION MBA is preferredAdditional language skills (Spanish, Mandarin, Portuguese, Russian) are a plus Required Experience A minimum of 10 years of management, especially in the field of luxury retail Technical Skills & Abilities Must be available to work retail hours including weekendsStrong leadership skillsAbility to work in a fast-paced retail store environmentFlexible mindset with the ability to embrace changesExcellent analytical, organizational, and interpersonal communication skills requiredProactive approach to analyzing business and human resource needs.Ability to motivate and develop team as per Cartier's imageAbility to project an approachable and professional image in manner and demeanor WE OFFER We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future! Expected salary range: $160,000 to $170,000. Please note, salaries will be negotiated based on relevant skills and experience.