Sales Development Representative

About the role

Zello is a voice-first communication platform that improves collaboration and productivity for desk-less workers. This role involves handling inbound inquiries and trial signups, tuning and improving AI workflows, and converting high-intent prospects to paid customers.

Responsibilities

• Monitor, route, and respond to inbound inquiries and trial signups across channels.
• Tune and improve the agentic AI workflows that handle inbound, surface gaps, edge cases, and failure points.
• Step in directly on high-intent prospects, by email and phone, to convert them to paid.
• Track conversion and response metrics, and flag what's working and where the funnel leaks.
• Partner with Account Executives, Customer Success, and the team that owns the AI systems to close the loop.
• Build product expertise by working hands-on with Zello and talking to customers every day.

Requirements

• 0–3 years of experience; recent graduates are encouraged to apply.
• Professional working proficiency in English and Spanish (spoken and written).

Qualifications

• You chase outcomes — you can point to goals you set and hit, whether in work, school, sports, or a side project.
• You respond fast and write clearly; people understand you the first time.
• You learn software quickly and enjoy tinkering with AI and automation tools.
• You spot problems and fix or flag them without waiting to be told.
• You take feedback well and act on it — you want to get better, fast.
• You stay organized and calm under a high volume of inbound.

Skills

• Proficiency in English and Spanish (spoken and written).

Benefits

• Competitive pay.
• Equity with significant upside.
• Intentionally designed benefits to encourage healthy and well-balanced employees, flexible schedules and time off.
• Sabbatical after every five years of service.

Pay

Competitive pay.

Schedule

Flexible schedule and time off.