Sales development representative

Worknice is Australia’s fastest-growing cloud-based HR and engagement platform. Known as “delightful HR Software,” Worknice is built with the user in mind and designed to ease the administrative burden and cost of HR management, creating a more engaged workforce no matter how far or close together they are.

About the role

In this cross-functional role, you’ll be responsible for converting Worknice leads into sales-ready opportunities. You’ll be part of the marketing team while also working closely with the sales team. As a lead’s first point of contact, you’ll play a crucial role in the customer experience.

You’ll connect with leads via phone, email, video, text, and chat, delivering a masterclass in rapport-building before booking meetings with the sales team. You’ll embody Worknice’s brand personality—fun, playful, and professional—and contribute to boosting sales and long-term business growth. Insights from your conversations will strengthen marketing initiatives, and you’ll gain foundational skills for a future in sales or marketing while learning how a revenue-driven team operates.

Responsibilities

• Qualify marketing-generated leads into sales-ready opportunities via phone, email, video, text, and chat.
• Serve as the key contact point for new leads, answering questions and directing them accordingly.
• Host regular webinars to generate interest in the Worknice product line.
• Continuously improve the lead follow-up process to drive conversion and efficiency goals.
• Share insights about target buyers to enhance marketing initiatives.
• Optimize product positioning, messaging, and storytelling through various content and media types, including video.
• Work across HubSpot CRM and other revenue-generating technology to ensure accurate and up-to-date lead data.
• Represent the organization at conferences, meetings, exhibits, and other special events.
• Perform other duties as necessary.

Requirements

This is an entry-level role, perfect for an enthusiastic, motivated individual looking to develop into an experienced sales or marketing professional in a growth industry. Motivation, soft skills, and work ethic are prioritized alongside experience, with training provided to help you succeed.

• Confidence engaging with and managing client interactions over phone, video, webinar, event, and written channels.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.
• Accountability for monthly and quarterly targets.
• Strong time management and organizational skills.
• Enthusiasm and eagerness to learn and develop new skills.
• Ability to develop new ideas and self-motivate on projects.
• Tertiary qualification favored.

This is a full-time position based in our Sydney office (remote work until post-COVID).

Benefits

• Autonomy and support in your day-to-day activities.
• Opportunity to become part of a fast-growing team and make your mark.
• Work in a funky office with break-out spaces and perks like beers, kombucha, and brain-break activities (table tennis, pull-up rack, basketball).
• Collaborate with a fun, friendly, and like-minded team.
• Contribute to a product that makes a positive difference in the HR space and the lives of everyday workers.