Sales Development Representative

About the role

Sprout Social is looking to hire a Sales Development Representative for the Sales & Customer Experience team. This team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact.

You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Sprout is a place where your growth matters—you’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there.

Responsibilities

• Generate new business by qualifying and nurturing inbound leads as well as participating in outbound campaigns.
• Use inbound selling best practices to identify customer pain points while driving the value of our product.
• Consistently learn and apply coaching related to sales strategy and processes.

Requirements

• Relevant work/internship experience in sales—client-facing, consulting, or marketing.
• Ability to work from Sprout’s Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs.

Preferred Qualifications

• Exceptional organizational, presentation, and communication skills—phone, email, and webinar.
• Technical expertise and ability to acquire knowledge of new products.
• Driven to succeed and ability to work in a fast-paced environment.

Growth Timeline

Within 1 month, you’ll plant your roots:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members, gaining a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Sales Development to define key success metrics for your role and how you will measure against them.
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
• Acclimate yourself with the day-to-day responsibilities of Sprout’s Sales Development team by shadowing team members, listening to recorded customer calls, and working closely with our dedicated Enablement Manager.
• Begin receiving inbound leads and start your three-month ramp to full quota (primary metric is sourced opportunities).

Within 3 months, you’ll start hitting your stride:

• Create a professional and engaging first impression with our prospects.
• Thoroughly qualify inbound leads and collaborate with Account Executives for a smooth prospect experience.
• Prioritize leads and position relevant product features to solve business needs.
• Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations.
• Manage follow-up with calls-to-action to consistently build a sales pipeline.
• Meet activity and pipeline goals on a monthly basis.
• Consistently contact new leads with a sense of urgency and master clearing out your queue.

Within 6 months, you’ll be making a clear impact:

• Consistently achieve your opportunity and revenue targets.
• Become an expert in all things social media, including advanced listening and employee advocacy.
• Master the use cases of successful customers across different verticals and sophistication on social media.
• Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas.
• Step up as a leader in the Sales Development organization by mentoring new hires.

Within 12 months, you’ll make this role your own:

• Master the necessary skills needed to work a consistent inbound funnel, including time management, sense of urgency, and prioritization.
• Be a leader on the floor by sharing best practices and ways that you have been successful as an SDR.
• Prepare yourself for an Account Executive role by taking part in numerous mentorship and coaching opportunities to level up your career.

What is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Benefits

• Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
• Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
• Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
• Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
• Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
• Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.
• Office Environment: Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle.

This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Pay

Our compensation philosophy is rooted in transparency and equity. For this role, we have established a standardized national rate to ensure consistent earning potential for all team members. The current annual On Target Earnings (OTE) is $72,500.00. OTE is governed by an incentive plan and is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. This rate was determined by a market-based compensation approach using data from trusted third-party compensation sources to set equitable and competitive pay. We also evaluate our compensation structure bi-annually, identifying market shifts and making adjustments to our rates and existing employee compensation as needed.