Sales Development Representative

About the Company

Delight.ai (formerly Sendbird) is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. Over 4,000 brands trust us, with 7 billion messages flowing through our platform every month and 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others.

We saw early that AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized, with value moving up the stack—into intelligence, experience, and outcomes. In December 2024, we made a full strategic pivot to AI-first customer experience. By February 2025, we launched our AI agent for enterprise CX, built on a decade of conversation data with intelligence on top. In November 2025, we rebranded to Delight.ai. Our name reflects AI's real promise: not just efficiency or cost savings, but giving customers the feeling of being truly understood and cared for.

About the Product

Delight.ai is the AI concierge for customer experience. Unlike most AI agents that forget you the moment the conversation ends, ours builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

About the Role

We’re looking for a Sales Development Representative with drive, energy, and a capability for sparking conversations with prospects. You will play a critical role in our sales and marketing team by prospecting, discovering, and expanding business opportunities. You will identify the right customers, qualify them, help nurture long-term relationships, and convert them to real opportunities. This is an outbound-focused role targeting mid-market/enterprise accounts where you'll proactively build pipeline from scratch rather than working inbound leads.

This is a great opportunity if you want a successful career in tech sales, with experience that will help you move into closing and/or leadership roles.

Responsibilities

• Collaborate with marketing and sales to build a pipeline for mid-market and/or strategic accounts.
• Identify key contacts for target accounts and firmly build the foundations for sales engagement.
• Engage prospects across multiple channels including phone, email, LinkedIn, and more.
• Add value by providing the right content for each opportunity, such as case studies, screencasts, presentations, and event invitations.
• Manage, track, and report sales activities and results using Salesforce.

Requirements

• Prior experience in lead generation, sales, and/or marketing.
• Passion for understanding and explaining technology.
• Exceptional organizational skills and capable of multitasking between various tasks.
• Excellent communication and writing skills.
• Impeccable work ethic and dedication toward customers.
• Quick learner with positivity and a sense of humor.
• Tech-savvy and/or previous experience with web and mobile development projects.
• Formal AI or SaaS lead generation training at an extremely competitive sales environment.
• Experience in digital industries (communities, SaaS, AI, live-streaming, on-demand, e-commerce, gaming, etc).
• Proficient in Salesforce, Salesloft, LinkedIn Sales Navigator, LeadIQ, Nooks, ZoomInfo (or equivalent tech stack).

You Might Be This Person If

• You have the discipline to work with autonomy in a fast-paced environment.
• You have accomplished something you’re really proud of.
• You have a high level of integrity.
• You have AI experience around research and personalization.
• You love prospecting and speaking to future customers.

Benefits

• Medical, dental, and vision coverage, with 100% of the premium covered for employees and roughly 80% for dependents.
• Generous time off: 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost to spend on growth-related expenses (gym memberships, therapy, books, courses, massages, etc).
• Parental leave for all new parents.
• 401(k) from day one with auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options for healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid (life insurance and AD&D at 2x your salary, plus short- and long-term disability).

Pay

A reasonable estimate of the current annual salary range for this role is $100,000 - $125,000 OTE. This range is specific to the San Francisco Bay market. Final compensation decisions consider skill sets, experience, training, licensure, certifications, and business needs.

Schedule

We offer a flexible work schedule but require all employees to gather with their team in the office at least three days per week to foster collaboration and relationship building. Some roles may require a more frequent in-office schedule.