Sales Development Representative
Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere. Functioning as a business's eyes and ears across all customer feedback channels, Reputation uncovers predictive insights to drive action. Backed by top-tier firms like Bessemer Venture Partners, Kleiner Perkins, and Marlin Equity Partners, we serve Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with over 250 partners including Google and Meta. Recognized as one of America’s Greatest Midsized Workplaces by Newsweek, we attract team-oriented collaborators who value perseverance, hustle, and career development.
About the role
The Sales Development Representative (SDR) holds a critical position at the top of the sales funnel, often serving as the customer’s first experience with Reputation. In this role, you will make a strong first impression while qualifying leads and identifying appropriate next steps. Today’s SDR at Reputation operates as a strategic, insight-led operator, combining deep account research, AI-powered workflows, commercial thinking, and high-quality outreach to engage and qualify high-value opportunities. This role is ideal for individuals who thrive on precision, learning, and execution rather than sheer volume.
We hire and develop SDRs based on six core competencies:
- Curiosity – You go beyond surface-level research to deeply understand accounts and buyer challenges.
- Coachability – You actively seek feedback and improve quickly.
- Consistency – You build disciplined workflows and execute reliably over time.
- Commercial Thinking – You prioritize the right accounts and focus on business impact.
- Communication Clarity – You craft clear, compelling, and relevant messaging.
- Commitment – You take ownership of outcomes and proactively solve problems.
Responsibilities
- Conduct deep account and persona research to identify high-potential opportunities.
- Use AI tools and workflows to enhance prospecting, personalization, and productivity.
- Develop insight-led outreach across email, phone, and social channels.
- Qualify inbound and outbound opportunities with a strong focus on business value and fit.
- Partner closely with Account Executives to build and progress pipeline strategically.
- Continuously test and refine messaging based on performance and feedback.
- Maintain accurate and structured data in CRM (e.g., Salesforce).
- Additional duties as assigned.
Requirements
- 1+ years in a customer-facing or sales-related role (SaaS experience a plus, not required).
- Strong written and verbal communication skills.
- Ability to think commercially and prioritize effectively.
- High level of curiosity and learning agility.
- Comfort using (or willingness to learn) AI tools and modern sales technologies.
- Structured, disciplined approach to work and time management.
- Ownership mindset with a bias toward action.
- Experience using Salesforce or other CRM.
Schedule
This role is fully remote, based in Arizona, with a remote-first work environment.
Benefits
- Paid Time Off:
- Flexible PTO for salaried employees.
- Hourly employees accrue PTO based on tenure and receive 5 sick days annually (available from day 1).
- 10 company-paid holidays plus 4 “Extended Company Holidays.”
- Health and Welfare Benefits:
- Multiple medical and dental plan options, plus 100% company-paid vision coverage.
- 401k available through Fidelity.
- Paid Parental Leave for all eligible employees (day 1 of employment).
- Employer-paid short- and long-term disability and life insurance.
- Critical Illness, Accident, and Hospital Indemnity insurance.
- Employee Assistance Program (EAP).
- Perks and Wellbeing:
- PerkSpot: Employee discount program.
- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships.
- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health.
- Omada: Virtual prevention and physical therapy program.
- Ladder: Supplemental life insurance.
- SoFi: Financial wellbeing platform with 1:1 advice.
- Fetch: Pet insurance discount program.
- Spring Health for Guardian: Virtual mental health support.
- XP Health for Guardian: Virtual eyewear platform.
- Rate.com: Mortgage services discount program.