Sales Development Representative

About the role

PatientNow is a leading healthcare technology company focused on helping aesthetic and wellness practices grow through innovative software, AI-powered solutions, and exceptional customer experiences. We are seeking a motivated, high-energy Sales Development Representative (SDR) to join our growing sales organization.

Responsibilities

• Generate qualified sales opportunities through a combination of inbound lead follow-up and strategic outbound prospecting efforts.
• Engage prospective customers through phone, email, text, LinkedIn, and other personalized outreach methods to drive meaningful conversations.
• Schedule qualified product demonstrations for Account Executives.
• Conduct discovery conversations to understand prospect needs, business challenges, and operational goals within the aesthetics and wellness industry.
• Build and maintain a healthy pipeline of opportunities by consistently executing outbound campaigns and follow-up activities.
• Develop a strong understanding of PatientNow’s products, value proposition, and industry landscape to effectively position solutions.
• Accurately document prospect interactions, activities, and pipeline updates within Salesforce and Outreach.io.
• Collaborate closely with marketing and sales leadership to improve lead conversion rates and overall sales effectiveness.
• Consistently achieve or exceed monthly and quarterly activity and pipeline generation targets.
• Contribute to a positive, high-performance team culture through collaboration, feedback, and continuous improvement.

Qualifications

• 1+ years of experience in sales development, business development, customer service, or a related customer-facing role preferred.
• Strong verbal and written communication skills with the ability to build rapport quickly.
• Highly organized with strong time management and prioritization skills.
• Self-motivated with the ability to work independently in a fast-paced, metrics-driven environment.
• Coachable mindset with a willingness to learn modern sales methodologies and best practices.
• Strong problem-solving skills and the ability to think creatively when engaging prospects.
• Comfortable handling high activity levels across calls, emails, and multi-channel outreach.
• Experience using Salesforce, Outreach.io, or similar CRM and sales engagement platforms preferred.
• SaaS, healthcare technology, or aesthetics industry experience preferred.
• Bachelor’s degree or equivalent professional experience preferred.