Sales Development Representative

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions—from new logo prospecting to expansions, deal acceleration, driving retention, and forecasting. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World-leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon.

About The Team

Our Sales Development team is a culture of success where future top sellers and leaders of our organization get their start. The team is responsible for identifying and creating new qualified opportunities for our Account Executive partners. SDRs gain business knowledge by researching how different businesses operate, their leadership structures, pain points, and obstacles—then leverage that information to spark interest in Outreach by connecting their challenges to the value we provide.

We are product experts because we use the very software we sell, giving SDRs a unique competitive advantage. Many SDRs go on to become Account Executives and team leaders within Outreach. This team is built as a launchpad, not a landing spot.

About the Role

As an Outreach Sales Development Representative (SDR), you're the front line of our revenue engine. You’ll identify active buying interest and key decision-makers, then position the Outreach value proposition to create qualified opportunities for our Account Executive partners. Every conversation you have directly fuels the pipeline that drives company growth.

You’ll use AI tools daily to speed up account research, sharpen personalization at scale, and prioritize high-conversion conversations—freeing you to focus on the parts of the job that require real judgment: reading stakeholders, adjusting your pitch in real time, and building trust. We invest in your success through 1:1 coaching, active enablement, and hands-on training.

Location: US - Atlanta (Hybrid — in-office Tuesday, Wednesday, Thursday)

Responsibilities

• Prospect & Engage: Identify and engage senior decision-makers (C-suite, VPs, Directors) across US organizations using a multi-channel approach (email, phone, LinkedIn, and events), including making 45+ outbound calls daily to prospective clients in the US Enterprise and Mid-Market segments.
• Outreach AI Agents: Use Outreach AI Agents to research potential customers, account map, and sequence outreach.
• Qualification: Lead discovery conversations to assess business needs, timelines, and fit before handing over opportunities to Account Executives.
• Collaboration: Partner with regional marketing and sales teams to refine messaging, share market insights, improve conversion rates, and organize pipeline handoffs with Account Executives for qualified meetings.
• CRM Management: Maintain clean and accurate data in Salesforce to track engagement and pipeline performance.
• Market Intelligence: Stay current on global market trends, competitive activity, and industry changes that influence buying behavior.

Qualifications

• Ability to quickly learn and apply new tools with confidence, including Salesforce, LinkedIn Navigator, and AI-powered prospecting tools.
• Experience using AI tools in day-to-day work to speed up research, sharpen outreach, and focus on high-impact conversations; excitement to grow this skill as our tools evolve.
• Ability to think on your feet in conversations and answer unexpected questions with ease.
• Demonstrated empathy for customers' struggles and obstacles.
• Resilience in the face of objections and rejection.
• A driven team player who thrives on shared wins, actively lifts others up, and contributes as an engaged member of the team.
• Intrinsic motivation and a strong desire to succeed.
• Natural inquisitiveness and ability to craft compelling messaging for prospects.

Benefits

• Flexible time off.
• 401k to help you save for the future.
• Generous medical, dental, and vision coverage for full-time employees and their dependents.
• Parental leave program, including options for a paid night nurse and a gradual return to work.
• Infertility/assisted reproductive services benefit.
• Employee referral bonuses.
• Snacks and beverages in the office, along with fun events to celebrate.
• Diversity and inclusion programs that promote employee resource groups (Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military).

Pay

Compensation for this role is comprised of an annual base salary and a variable component, ranging between $83,000 - $88,000. You may also be offered incentive compensation, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location, and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your recruiter will share specific details based on your location and role during the hiring process.

This is a non-exempt role, eligible for overtime pay in accordance with federal and applicable state laws. The role requires consistent and accurate logging of hours in our HRIS system.