Sales Development Representative

About the role

As a Sales Development Representative (SDR), you will be the first point of contact for inbound leads at Infobip. Your mission is to respond fast, qualify effectively, and connect prospects with the right Sales or Partnership teams. This role is a key entry point into our commercial organization, with strong exposure to Marketing, Sales, and our platform.

Responsibilities

• Manage inbound leads for your region, responding within strict SLAs
• Qualify prospects via inbound calls, chat-apps, and contact forms
• Identify customer needs, segment, and vertical early to route leads correctly
• Set up high-quality meetings for Account Executives in Tier 1 and Mid-Market teams
• Maintain accurate lead, account, and activity data in Salesforce
• Verify and enrich lead and account information using approved tools
• Act as a quality checkpoint to ensure leads are ready for sales engagement
• Collaborate closely with Marketing to improve lead quality and conversion

Requirements

Interest in sales, business development, or B2B tech environments
Strong communication skills and confidence engaging with customers
Comfortable working with targets, SLAs, and structured processes
Organized, data-driven, and detail-oriented
Curious, coachable, and open to continuous feedback

Qualifications

Experience in sales or related field
Proficiency in CRM systems (Salesforce preferred)
Excellent communication and interpersonal skills
Ability to manage multiple tasks and meet deadlines

Skills

Strong communication and relationship-building skills
Ability to manage and prioritize multiple tasks and projects simultaneously
Proficiency in CRM systems (Salesforce preferred)

Benefits

Salary Range: $66,000-$85,000 USD annual base salary
Eligible for quarterly discretionary bonus
Medical, Dental, and Vision insurance
Basic life insurance
401(k) plan participation with company match
Short-term and long-term disability insurance
Wellness plan of up to $500/year pro-rated based on hire date
PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
Additional leave time for marriage, relocation, bereavement, and other major life events
Twelve (12) weeks of paid parental leave
Participation in employee share ownership plan (ESOP)

Pay

$66,000-$85,000 USD annual base salary

Schedule

Flexible work arrangements