Sales Development Representative

About the role

Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next. Job Overview The Sales Development Representative is responsible for identifying, engaging, and qualifying prospective clients to generate pipeline for the sales organization. This role focuses on outbound and inbound prospecting, initiating executive-level conversations, and positioning Impact’s technology and managed services solutions to address business challenges. The ideal candidate is consultative, metric-driven, and thrives in a fast-paced sales environment. This position partners closely with Account Executives to drive revenue growth and market expansion.

Responsibilities

• Prospect and qualify new business opportunities through outbound calling, email, and sales engagement platforms
• Initiate and secure meetings with VP- and C-level decision makers while advancing Director-level conversations to executive stakeholders
• Generate a consistent volume of completed and qualified sales meetings to support monthly pipeline targets
• Conduct discovery conversations to uncover business challenges and align Impact solutions to prospect needs
• Collaborate with assigned Account Executives to ensure smooth handoff of qualified opportunities
• Maintain accurate and timely activity, notes, and follow-ups within the CRM system
• Leverage intent data, sales intelligence, and sequencing tools to drive targeted outreach
• Build and nurture professional relationships through consistent, value-driven follow-up communication

Qualifications

• Experience in sales development, business development, or outbound lead generation
• Proven experience with outbound cold calling and high-volume prospecting activity
• Strong verbal and written communication skills with the ability to engage executive audiences
• Experience using CRM systems and sales engagement platforms such as Salesforce, SalesLoft, Outreach, or similar tools
• Ability to understand and articulate business challenges across multiple industries
• Familiarity with