Sales Development Representative

About the Role

We are seeking a motivated, results-oriented Sales Development Representative to join our growing and dynamic sales team. This role plays a key part in driving revenue by building relationships with prospective and existing clients, understanding their needs, and delivering tailored solutions. The ideal candidate is a strong communicator with a passion for technology sales and a proactive approach to supporting both customers and the Outside Sales Team.

Responsibilities

• Build and maintain strong client relationships through effective communication, followup, and negotiation
• Partner with the sales team to identify new business opportunities and support account growth
• Collaborate crossfunctionally with manufacturers, vendors, purchasing, warehouse, shipping, and service teams to ensure accurate and timely product delivery
• Respond promptly to customer inquiries, providing exceptional service and ensuring a positive customer experience
• Address customer concerns including product inquiries, complaints, backorders, defective materials, and order or delivery issues
• Conduct product demonstrations and presentations to effectively showcase offerings
• Utilize CRM tools to track sales activities, manage pipelines, and analyze performance metrics
• Generate new business through outbound prospecting, including cold calling and followups
• Participate in ongoing training, including sales meetings, factory tours, and industry trade shows

Qualifications & Experience

• Associate's degree or equivalent work experience in sales (inside sales or account management preferred)
• Proven experience in customer service and client relationship management
• Proficiency in Microsoft Office, ERP systems, and CRM platforms
• Strong organizational, communication, and problemsolving skills

Additional Requirement

Bilingual proficiency (e.g., English/Spanish) is required or strongly preferred, with the ability to communicate effectively with a diverse customer base.

Benefits

• 401(k)
• Health, dental, and vision insurance
• Cell phone reimbursement
• Paid time off