Sales Development Representative
About the role
Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the front page of the Wall Street Journal.
Crimson is the only college admissions consultancy that brings together:
- Former Ivy League and Top 20 admissions officers to rigorously review and refine applications
- Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation
- Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards
- Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation
We’re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.
The purpose of this role is to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of Crimson programs.
Responsibilities
- Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system, Salesforce
- Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
- Scheduling meetings for the leads to meet with Crimson’s Academic Advisors
- Establishing, developing, and maintaining positive and professional customer interactions and relationships for Crimson
- Continuously improving sales techniques, processes, and enhancing industry knowledge
Requirements
- Proficient in English (spoken/written)
- Experience in customer service or customer success
- Experience in US college admissions will be preferred but not required
- Excellent communication and organization skills
- Professionalism, time and stress management, confidence, positive attitude (patience, empathy), willingness to learn and go the extra mile
- Experience in the education or professional services sector (e.g., marketing agency, financial services, management consulting, hospitality, etc.)
- Experience using CRM (Salesforce) and multiple systems and platforms
Benefits
- Flexible working environment—empowered to structure how you work
- Limitless development and exposure—33% of all recruitment last year was internal promotions or role changes
- $1,000 training budget per year
- Psychologist on staff
- Impressive fireside chats and workshops to help the team continuously level up
- Radical Candor as a feedback approach
- Global presence with 30 markets (and growing) across the globe