Sales Development Rep

About the role

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. CE distributes industry-leading brands including Carrier, Bryant, Payne, GREE and other HVAC and Refrigeration equipment, plus a full line of aftermarket parts, supplies and accessories. With approximately 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada, and over 2,000 employees, CE provides customers with best-in-class service through its vast footprint, inventory and e‑Commerce platform.

CE operates primarily in the business‑to‑business environment, selling residential and light commercial HVAC products, parts and supplies through licensed HVAC/R dealers and contractors. These independent dealers sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their markets. CE offers a wide range of HVAC/R product lines, competitive pricing, best‑in‑class customer service and valuable, time‑saving services that position it as an industry leader.

Summary

The Sales Development Representative (SDR) drives business growth and margin expansion through strategic sales initiatives and virtual customer engagement. This role requires independent analysis and decision‑making to develop and execute sales strategies that directly impact organizational success. Leveraging digital platforms and phone interactions, the SDR applies proven HVAC industry expertise and relationship management skills to deliver customized strategic sales solutions that drive sustainable customer growth.

Responsibilities

• Design and execute strategic sales initiatives to drive revenue growth within residential add‑on replacement HVAC customer portfolios, utilizing independent market analysis
• Develop and optimize customer relationships through virtual platforms to maximize sales opportunities and strengthen business partnerships
• Identify and advance high‑value sales opportunities within established accounts through strategic assessment and independent decision‑making
• Drive business growth through cross‑functional collaboration and developing initiatives that enhance the customer experience and produce sales results
• Leverage CRM analytics to evaluate customer sales performance and implement data‑driven strategies for portfolio expansion
• Collaborate with regional market leaders and internal teams (marketing, credit, operations, etc.) to analyze market trends and customer insights to formulate strategic recommendations for revenue optimization
• Develop and execute comprehensive sales strategies with independent judgment to achieve organizational growth targets
• Direct customer engagement strategies to ensure sustained revenue growth and maximize account retention through strategic relationship management

Qualifications

• Demonstrated knowledge of HVAC systems, terminology, and product applications preferred
• Proven track record in customer relationship management with minimum 2 years' experience
• Established background in strategic sales and revenue growth
• Excellence in professional communication and relationship building
• Demonstrated ability to execute strategic initiatives with urgency, precision and results
• Strong analytical and decision‑making capabilities
• Proven success in self‑directed business development
• Advanced proficiency in business technology platforms including CRM systems and MS Office Suite
• Experience in developing and implementing customer‑focused business solutions
• Proven track record of closing sales opportunities through systematic follow‑up and strategic account management

Requirements

• 2–5 years of progressive experience driving business growth and revenue development within the HVAC or similar industry, with emphasis on strategic sales and relationship management
• High School Diploma or GED equivalent; AA/AS degree in Business, Marketing, or related field preferred

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short‑term and Long‑term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program