Sales & Design Center Manager

Requisition Number: 235596 | Full-time | First shift | Up to 25% travel

About the role

Manage operations of the Savannah Sales and Design Center, coordinating activity of all users including Leadership Team, Jet Sales, Service Sales, Completions Design, Sales Engineering, Sales Support, Sales Administration, Marketing, and Customer Service. The overall goal is to accelerate the sales process and motivate the purchase of Gulfstream Aircraft. Plan and administer corporate events for General Dynamics and Gulfstream located in the Savannah area or other Gulfstream sites as assigned.

Responsibilities

• Manage a team of users to facilitate all customer activity in the Savannah Sales and Design Center. Develop strategy—with Sales Division VPs, Customer Completion Design and Delivery Team, Sales Assistants, and sales support teams—to accelerate customers’ decision-making toward the purchase of Gulfstream aircraft.
• Serve as the single point of contact responsible for successful execution of customer and prospect visits in the Sales and Design Center.
• Develop Savannah Sales Design Center operations processes and procedures; coordinate and plan all meetings; complete documentation defining planned visits; chair planning meetings; develop visit agendas and meal menus; coordinate support from all required departments; chair final debrief meetings; document processes; record action items; and keep executive management updated on progress.
• Provide day-to-day support and direction to all departments regarding customer visit standards, visit coordination procedures, facility access procedures, dining room procedures, and all other customer-related questions, issues, or concerns.
• Prepare minutes of meetings, action-item lists, reports, and presentations using Microsoft Word, Excel, and PowerPoint.
• Manage operations staff in all personnel matters.
• Plan, execute, and manage all corporate events such as Gulfstream quarterly business review meetings.
• Supervise, coordinate, and help execute all detailed aspects of Level One Customer Visits and corporate events to provide an exceptional customer experience.
• Research the customs and cultural aspects of Gulfstream’s international customers.
• Promote and maintain a positive rapport between customers, Gulfstream employees, and local service suppliers to enhance customer satisfaction during customer and VIP visits.
• Provide feedback to management regarding customer perceptions and satisfaction levels.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field—or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• 8 years of experience in sales support, customer service, or a related field.
• Management or supervisory experience preferred.
• Experience leading a hospitality team dealing with very high-end clients.
• Proven track record of delivering a high-level customer experience.
• Excellent organizational skills and the ability to handle multiple priorities.
• Proven computer literacy with working knowledge of Microsoft Office applications.
• Initiative, poise, persistence, and ability to gather information under diverse conditions.
• Flexibility with scheduling and mandatory overtime requirements.
• Strong organization and problem-solving skills; ability to be creative and resourceful in dealing with constantly varying requirements and situations.
• Constant interface with customers, visitors, dignitaries, and GAC employees at all levels.
• Ability to deal with customers and staff in a diplomatic, pleasant, congenial, and professional manner.
• Ability to read, write, speak, and understand the English language.