Sales Coordinator - Hilton Santa Barbara Beachfront Resort

About the role

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Sales Coordinator, you’re not just supporting sales operations and lead generation to help drive new business – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Hilton Santa Barbara Beachfront Resort is looking for a Sales Coordinator to join the team! Ideally situated on California's Central Coastline and steps away from pristine beaches. Our property pays homage to Santa Barbara’s culture and history throughout the 24-acre resort. Here our Team Members love being a part of our award-winning culture that includes a friendly workplace environment, career growth opportunities, PLUS Hilton room discounts for you and your family worldwide through our Go Hilton Travel discount program!

Responsibilities

• Perform daily sales operations: Provide administrative support including data entry, invoice distribution, Salesforce activity tracking, and recordkeeping to ensure efficient team operations
• Support sales documentation and reporting: Assist with preparing contracts, proposals, RFP responses, client call summaries, and booking and loyalty reports
• Generate and qualify new business leads: Research, identify, and evaluate unmanaged and prospect accounts to build and maintain a qualified pipeline
• Build collaborative relationships: Partner with Hilton Worldwide Sales peers, customers, and hotel partners to identify and qualify new opportunities, conduct discovery calls for unmanaged accounts, and deliver tailored solutions
• Assist with special projects and events: Support departmental initiatives, customer engagement activities, and participation in meetings and conferences as needed
• Assist with special events, site inspections, and on‑property photo shoots
• Greet hotel guests, provide directions, and answer general guest inquiries
• Answer incoming phone calls, gather critical information, and route to appropriate managers
• Respond to inquiries received via email and referrals
• Enter and manage leads, inquiries, and client information in the Delphi system
• Partner with the Finance Department and Director to track commission and revenue details
• Update marketing photos and property information on third‑party websites and platforms
• Ensure site rooms are prepared daily for inspections and events
• Collaborate closely with Housekeeping and Front Office teams to coordinate site rooms
• Manage master room keys for site rooms and maintain appropriate access controls

Requirements

• Excellent English verbal and written communication skills
• At least one (1) year of administrative experience is desired
• Previous experience in hotel sales or marketing
• Experience with Delphi is a plus

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next