Sales Coordinator - Audio Visual, Event Technology

About the Company

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.

About the Role

The Sales Coordinator will assist the Venue Director and/or Sales Director in driving the sales efforts of their assigned venue. This position will assist the front-line sales leaders for the venue and will be responsible for generating assigned Scopes of Work (SOW) for their assigned leads. The Sales Coordinator will move leads through their respective sales funnel using our Company’s proprietary sales process, focusing on connection, prequalification, solutions, and more.

Responsibilities

• Assist Sales Leader with providing sales subject matter expertise and act as an ambassador for the designated hotel sales team.
• Generate and revise scope of work, quotes, proposals, and contracts based on the needs of venue leads requiring AV products and services.
• Utilize the Company’s proprietary sales process as directed by Customer Experience and/or Venue Leadership, including prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
• Build a deep knowledge of Pinnacle Live’s products and offerings; display a passion for learning and understanding new technologies.
• Provide hotel leads with necessary resources, such as layouts, renderings, visuals, and product suggestions.
• Enter all pertinent client information into Pinnacle Live’s CRM platform and develop and drive an individual sales strategy that includes individual and team funnel and sales activity reporting.
• Communicate and collaborate effectively with the In-Venue Sales Leadership team and Pinnacle Live Leadership.
• Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and hotel venue during any assigned planning meetings, pre-convention, and debrief meetings.
• Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned.

Requirements

• Minimum of two (2) years of experience in a customer service-facing role; prior Sales experience in the Hospitality Industry preferred.
• Proficiency in CRM platforms, with the ability to generate high-quality insights into sales activity and progress.
• Production and Staging experience are preferred.
• Scenic and Décor experience is preferred.
• Rigging, Electrical, and Exhibit experience is preferred but not necessary.

Skills

• Highly skilled communicator with exceptional interpersonal and relationship-building skills.
• Highly skilled at project management with proven success working in a fast-paced environment.
• Problem-solver mindset: ability to remove obstacles for clients through strong organizational skills.
• Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients.
• Strong time management skills with the ability to work on multiple projects at a time effectively.
• Strong business communication, presentation, and writing skills with a focus on managing multiple communication platforms effectively.
• Exceptional relationship builder, both internally and externally.

Benefits

• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.