Sales Coordinator

Aftermarket Sales Coordinator Location: Orange, MA Job Type: Full-Time Salary: $65,000 - $75,000 per year A leading manufacturer serving municipal and industrial infrastructure markets is seeking an experienced Aftermarket Sales Coordinator to support spare parts sales, repair services, and customer aftermarket needs. This role serves as a key liaison between customers, engineering, production, sales, and service teams to ensure accurate quotations, timely order fulfillment, and exceptional customer support. Key Responsibilities Review customer inquiries and technical requirements for spare parts, repairs, upgrades, and aftermarket services. Identify replacement parts using engineering drawings, bills of materials (BOMs), installation drawings, and historical records. Prepare accurate quotations including scope of supply, technical specifications, exclusions, pricing, and commercial requirements. Coordinate with customers, sales representatives, engineering, production, and service teams to clarify technical requirements and ensure timely responses. Review engineering drawings for dimensional accuracy, material specifications, tolerances, and compliance with applicable standards and customer requirements. Collaborate with engineers, designers, and other stakeholders to resolve technical discrepancies and support project requirements. Process warranty claims and coordinate resolutions in accordance with company policies. Maintain detailed records of quotations, orders, design revisions, service requests, and customer communications. Monitor and replenish inventory levels of critical spare parts. Support shipping, logistics, and order fulfillment activities related to aftermarket products and services. Track and report key aftermarket sales and customer service metrics. Maintain records for manufacturing patterns, tooling, and historical product data. Provide outstanding customer service by responding promptly to inquiries and resolving issues efficiently. Qualifications Education & Experience Associate's Degree in Mechanical Engineering, Engineering Technology, Business, Supply Chain, or a related field preferred. Equivalent experience will be considered. Minimum of 3 years of experience in aftermarket sales, spare parts coordination, technical customer service, sales support, or a similar role within a manufacturing or industrial environment. Demonstrated experience reviewing engineering drawings and technical documentation. Experience preparing technical quotations and supporting customer order fulfillment. Knowledge of inventory management and spare parts coordination preferred. Technical Skills Understanding of drafting standards, Geometric Dimensioning & Tolerancing (GD&T), and engineering drawing interpretation. Familiarity with ERP and CRM systems. Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook. Ability to analyze technical information and identify discrepancies or errors. Professional Skills Strong attention to detail and organizational skills. Excellent verbal and written communication abilities. Customer-focused mindset with strong problem-solving capabilities. Ability to prioritize multiple projects in a fast-paced environment. Preferred Qualifications Experience supporting water infrastructure, flow control equipment, heavy industrial manufacturing, or related industries. Knowledge of aftermarket service operations, warranty administration, and spare parts management. Technical background supporting field service, manufacturing, or engineering Please send resume to Steve Scavone: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.