Sales Coordinator

Sales Coordinator Overview

We are looking for a talented and organized individual to support the Sales Managers and Director of Sales and Marketing. This position provides opportunity for potential growth into a Hospitality Sales role in the future.

Responsibilities

• Prioritizes work load and meets deadlines as assigned by Directors and Managers.
• Notifies managers when there are conflicting priorities or issues with completing tasks before due date.
• Answers phones, qualifies inquiries to determine which sales manager will be the sales contact, and ensures that a manager speaks to caller on initial call.
• Provides customer service to guests on the phone and in person in a friendly and professional manner in accordance with Omni’s Service Culture Standards.
• Maintains Salesforce electronic files and ensures that all information is included in bookings, i.e. correspondence, contracts, credit applications, BEO’s, fax information, tentative and definite booking recaps.
• Covers general office functions, including ensuring that the office environment is neat and organized, equipment is properly maintained, and supplies are ordered.
• Processes VIP Amenity requests.
• Affords assistance with Guest Reservations for VIP site visits, Comp Requests and other reservations.
• Ensures that all managers receive messages in a timely manner. (Messages to include name and phone number of caller, date, organization, time call received and to whom the message was given.)
• Affords assistance to sales managers in pre-trip planning and post-trip follow up by assisting with reservations, expense planning, P.O. requests, arranging and shipping collateral.
• Affords assistance with Group Commissions- logging, processing and billing.
• Affords assistance with purchasing requests.
• Requisitions service and repairs of office equipment-via Synergy.
• Speaks to or corresponds with clients to confirm event details in the absence of manager.
• Observes policies and procedures as specified in the Omni Associate Handbook.

Requirements

• Excellent communication skills
• Multitasking and analytical skills

Skills & Qualifications

• Experience with Microsoft platforms- Word, Excel, Power Point
• Strong Customer Service Skills
• Must be able to multitask
• Critical thinker and problem-solver
• Works well with a team
• Organized and self-motivated
• Excellent time management
• Exceptional at communication and building relationships
• Has interest and experience with social media

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer.

The EEO Is The Law Poster Is Available Using The Following Link EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.