Sales Control/ Customer Service Desk Manager

About the role

Boscov's is a chain of full-service department stores serving the total family needs of our customers. As a Sales Control / Customer Service Desk Manager, you will supervise a team of associates to ensure they develop relationships with customers so that each customer’s needs are met quickly and efficiently. This is a dynamic leadership role within a fast-paced management team.

Responsibilities

• Supervise and participate in the accountability and balancing of cash receipts and paperwork
• Investigate and resolve discrepancies
• Order supplies for the Customer Service Desk
• Supervise, train, and coordinate Sales Control Office and Customer Service Desk staff
• Accurately and efficiently complete all transactions and paperwork while adhering to company policies and procedures

Requirements

• High school diploma or equivalent; bachelor’s degree preferred
• Prior money management and retail, banking, or accounting experience
• Basic accounting skills
• People management skills, with the ability to lead and develop coworkers
• Excellent written, verbal, and interpersonal communication skills
• Creative problem-solving skills
• Ability to learn computer systems, POS register, telxon, and interpret reports
• Available to work varied days and hours, including evenings and weekends

Benefits

• Comprehensive benefits package, including medical, dental, and vision
• Short-term and long-term disability (voluntary)
• Company-paid life insurance
• 401(k) with company match
• Weekly pay
• Paid vacation
• Liberal employee discount